This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My wife has version 7.0.1 and is getting SYNC error messages. What is that about? Plus my version is 3.6.10. Why are these two version so different. We both do the automatic updating?

  • 2 பதிலளிப்புகள்
  • 4 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by -Sx-

My wife has version 7.0.1 and is getting SYNC error messages. What is that about? Plus my version is 3.6.10. Why are these two version so different. We both do the automatic updating?

My wife has version 7.0.1 and is getting SYNC error messages. What is that about? Plus my version is 3.6.10. Why are these two version so different. We both do the automatic updating?

All Replies (2)

Try install firefox 7 manually

Barring upgrading firefox (I too got a LOT of sync errors) - go to your 3.10 FF and upgrade THAT to 3.23 at the very least THEN after making sure YOU can still sync go to here (https://account.services.mozilla.com/) and clear/delete your sync data and then have your Wife try syncing -- if what I suspect is true she will be able to sync now and YOU should still be able to sync. The browser versions and Sync versions get out of whack at times and you need to just kick them once to have them back in-line. HTH.