Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

FF 8 stops downloading after 15 minutes when not actively surfing in the net at same time. What can I do?

  • 1 பதிலளி
  • 2 இந்த பிரச்னைகள் உள்ளது
  • 10 views
  • Last reply by cor-el

Everything works fine except when downloading bigger data packages. In itself not a problem, but when I leave the computer on its own, the downloads stop after a short time. FF8 and the internet connection are still working. Never had this problem with the prior versions. Please help. I really don't like to spend hours in front of the computer, clicking every few minutes on a internet page just so the downloads are not interrupted.

Everything works fine except when downloading bigger data packages. In itself not a problem, but when I leave the computer on its own, the downloads stop after a short time. FF8 and the internet connection are still working. Never had this problem with the prior versions. Please help. I really don't like to spend hours in front of the computer, clicking every few minutes on a internet page just so the downloads are not interrupted.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:


It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"

Read this answer in context 👍 2

All Replies (1)

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:


It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"