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I can not scroll on my dell studio touchpad and I am running Windows 7 and Firefox 8.0.1.

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  • Last reply by JussAskin

jessfriends
jessfriends
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I just noticed that I can no longer use my touchpad to scroll on webpages in Firefox 8.0.1. I don't think I had this problem a few days ago, definitely not last week. I see the scroll icon but it does not scroll when I am on any webpage. At times it starts on one page until i refresh the page or click a link on the page but then it will stop scrolling.

I am able to scroll using my touchpad in Word 2010 and on the rest of my computer.

I am running Windows 7 Home Premium 64-bit and have a Dell Studio 1558 that is a year old.

I updated the touchpad driver from and it still did not work. Then tried the one directly from Synaptics and still not working.

I also updated Firefox 8 to 8.0.1 and it still does not work.

Please fix this as it is rather annoying.

I just noticed that I can no longer use my touchpad to scroll on webpages in Firefox 8.0.1. I don't think I had this problem a few days ago, definitely not last week. I see the scroll icon but it does not scroll when I am on any webpage. At times it starts on one page until i refresh the page or click a link on the page but then it will stop scrolling. I am able to scroll using my touchpad in Word 2010 and on the rest of my computer. I am running Windows 7 Home Premium 64-bit and have a Dell Studio 1558 that is a year old. I updated the touchpad driver from and it still did not work. Then tried the one directly from Synaptics and still not working. I also updated Firefox 8 to 8.0.1 and it still does not work. Please fix this as it is rather annoying.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to modify the pref ui.trackpoint_hack.enabled on the about:config page from the default value -1 to 0 or 1 to see if that makes the scroll pad work.
Close and restart Firefox after changing the pref.

To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website.
If you see a warning then you can confirm that you want to access that page.

  • Use the Filter bar at to top of the about:config page to locate a preference more easily.
  • Preferences that have been modified show as bold (user set).
  • Preferences can be reset to the default via the right-click context menu if they are user set
  • Preferences can be changed via the right-click context menu: Modify (String or Integer) or Toggle (Boolean)
6string55
6string55
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these solutions do not work Firefox needs to fix this problem!! I have a NEW XPS 17 track pad works on everything but FIREFOX!! FIX IT OR LOSE PEOPLE.?????


How many complaints do they need,

Thanks 6string55

JussAskin
JussAskin
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My scroll also doesn't work in Firefox -- but does in Excel and Word. This has been intermittent for months now. Usually, if I reboot the scroll would begin working again until for no apparent reason it quits again. Now even the reboot doesn't fix the no-scroll problem. I have Windows Vista. I even did a Firefox Update to 9.0.1.

I don't have that file on my about:config page so this solution won't work for me.

Thanks in advance for any help!