This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How do I fix a Silverlight plugin crash when attempting email and attachment?

  • 2 பதிலளிப்புகள்
  • 32 இந்த பிரச்னைகள் உள்ளது
  • 31 views
  • Last reply by BenKern

BenKern
BenKern
more options

I use MSN Hotmail and when I attempt to attach a file, I get a message that the Silverlight plugin has crashed and there is no report available. So I now open Hotmail using Internet Explorer when I want to attach something, but would rather use Firefox for everything. Today's update to Firefox 10 did not change this problem at all.

I use MSN Hotmail and when I attempt to attach a file, I get a message that the Silverlight plugin has crashed and there is no report available. So I now open Hotmail using Internet Explorer when I want to attach something, but would rather use Firefox for everything. Today's update to Firefox 10 did not change this problem at all.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to update to Silverlight 5.

See also:

BenKern
BenKern கேள்வியின் உரிமையாளர்
more options

This suggestion did not change anything. I updated Silverlight to version 5, closed and reopened my browser, and attempted to attach a file to an email. This opened a Microsoft dialogue box saying that the application has failed. I sent error report and closed the box. The area of the Hotmail page where attachments are indicated states that the Silverlight plugin has crashed and that there is no report available.