Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 பதிலளி
  • 34 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by ideato

I keep getting the XULRunner crash. I have done several "clean" installs where I have deleted Firefox, deleted the x86 Program Files and all of the Mozillas in Users/DaveAppData and rebooted.

When I re-install Firefox, it starts up just fine, but when I close it and try to restart it, I continue to get the following error box message XULRunner is the name of the error box and the error content is as follows: Error: Platform version “13.0.1” in not compatible with miniVersion >=14.0.1 maxVersion>=14.0.1

I got a similar message going from 12.0.1 to 13.0.1 and, as you can see, I am getting it for 14.0.1.

I have searched my Registry for XULRunner and cannot find a key for it.

After wiping Firefox off my Windows7 laptop, I re-installed it again and while it was still up, clicked on the validation link for this support page and got the same error message as above for 14.0.1.

Help. This just started a few days ago and I cannot install any version of Firefox that works beyond the initial installation start. As soon as I try to run any version of Firefox, I get the XULRunner error and Firefox will not start at all; just the XULRunner error box.

I was not even able to get a crash ID. I am being forced to use Chrome to communicate with you. WTFO.

I keep getting the XULRunner crash. I have done several "clean" installs where I have deleted Firefox, deleted the x86 Program Files and all of the Mozillas in Users/DaveAppData and rebooted. When I re-install Firefox, it starts up just fine, but when I close it and try to restart it, I continue to get the following error box message XULRunner is the name of the error box and the error content is as follows: Error: Platform version “13.0.1” in not compatible with miniVersion >=14.0.1 maxVersion>=14.0.1 I got a similar message going from 12.0.1 to 13.0.1 and, as you can see, I am getting it for 14.0.1. I have searched my Registry for XULRunner and cannot find a key for it. After wiping Firefox off my Windows7 laptop, I re-installed it again and while it was still up, clicked on the validation link for this support page and got the same error message as above for 14.0.1. Help. This just started a few days ago and I cannot install any version of Firefox that works beyond the initial installation start. As soon as I try to run any version of Firefox, I get the XULRunner error and Firefox will not start at all; just the XULRunner error box. I was not even able to get a crash ID. I am being forced to use Chrome to communicate with you. WTFO.

All Replies (1)

see if this helps : XULRunner error after an update


thank you