Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can not log out of ebay account with Firefox 16.0.01. I have closed Mozilla totaly and reopened and sitll logged in. I need to log out of this program!!!!!

  • 2 பதிலளிப்புகள்
  • 6 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by cor-el

tendawg95
tendawg95
more options

I have logged into my ebay account and can not log out. I have Firefox 16.0.01. I can log in with explorer log in and log out. My wife's computer has Mozilla Firefox 15 and I can log in and out with hers. I have tried to close the Mozilla program and re-open and still I am logged in. I do need this fixed quickly.

I have logged into my ebay account and can not log out. I have Firefox 16.0.01. I can log in with explorer log in and log out. My wife's computer has Mozilla Firefox 15 and I can log in and out with hers. I have tried to close the Mozilla program and re-open and still I am logged in. I do need this fixed quickly.

All Replies (2)

dumdidadida
dumdidadida
more options

Hi,

You can try a Ctrl + F5 refresh. If the problem persists, please also right-click the page > View Page Info > Security > View Cookies > Remove All Cookies and refresh the page to be signed out. You can then Reset Firefox and check.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This sounds like a problem with the cookies from that site that aren't removed when you try to log out.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

See also: