cannot click in Subject in webmail
We are using GoDaddy Webmail within Mozilla v. 17.0.1. Yesterday we were unable to access the Subject line in Webmail when we are in the Compose Email box. We can tab to it but we cannot click in it as before. I have been on the phone twice today with GoDaddy support and they think it is Mozilla plugin that needs to be updated. I have updated everything I can find to update within the plugins but nothing works. Is anyone else having this problem? This issue does not occur in IE.
Thanks! Darlene
All Replies (7)
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:
- Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
- Under "Time range to clear", select "Everything".
- Now, click the arrow next to Details to toggle the Details list active.
- From the details list, check Cache and Cookies and uncheck everything else.
- Now click the Clear now button.
Further information can be found in the Clear your cache, history and other personal information in Firefox article.
Did this fix your problems? Please report back to us!
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
- Do not click the Reset button on the Safe mode start window or otherwise make changes.
Neither of these worked. Thanks for your efforts and responses, though. :)
Do you have that problem with other content on that web page?
If you can't click that input field (but can tab to it) then a likely cause is some other content that is overlaying that input field.
You may be able to check that with the build-in Inspector via the right-click context menu (probably best to right click the label to the left if that input field).
Current Firefox versions have a lot of web developer tools build-in.
No. Just in the Subject Line in the Compose Email box within GoDaddy Webmail. It is happening to all of us, although it does not happen in IE so we figure it has to be a Mozilla issue. I have called GoDaddy and they think it is Mozilla as well. I did the Firefox Safe Mode thing as you instructed but it didn't work. Thanks for your help!
When I do the Inspector thing, after I escape, I can click the field. But not until after I have done the Inspector thing. Weird.
This may be a problem with some JavaScript that is running on that page.
You can test that by temporarily disabling JavaScript after the page has finished loading.