This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Webmail not working since upgrade to 18.0

  • 2 பதிலளிப்புகள்
  • 6 இந்த பிரச்னைகள் உள்ளது
  • 5 views
  • Last reply by ramack

ramack
ramack
more options

Since upgrading to Firefox 18.0 I am not able to forward mail from my Verizon email web client. I get a message saying "This message may have been deleted or moved to another folder. This initially started when I upgraded Firefox on a MacBook Pro running OSx Lion. In this case I am using a Dell Studio 1749 running Windows 7 Home premium. This morning i logged in to Verizon email on my Dell using Firefox v 15.0.1 The Verizon email client worked fine and would forward and send new mail. Upon upgrading the Dell to Firefox v 18.0. I can no longer send or forward mail using the Verizon client. If there is not a fix for this problem is there a way I can back up to v 15.0.1?

Since upgrading to Firefox 18.0 I am not able to forward mail from my Verizon email web client. I get a message saying "This message may have been deleted or moved to another folder. This initially started when I upgraded Firefox on a MacBook Pro running OSx Lion. In this case I am using a Dell Studio 1749 running Windows 7 Home premium. This morning i logged in to Verizon email on my Dell using Firefox v 15.0.1 The Verizon email client worked fine and would forward and send new mail. Upon upgrading the Dell to Firefox v 18.0. I can no longer send or forward mail using the Verizon client. If there is not a fix for this problem is there a way I can back up to v 15.0.1?

தீர்வு தேர்ந்தெடுக்கப்பட்டது

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Read this answer in context 👍 1

All Replies (2)

user633449
user633449
more options

தீர்வு தேர்ந்தெடுக்கப்பட்டது

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

ramack
ramack கேள்வியின் உரிமையாளர்
more options

Thanks, That did correct the original problem which is a great help! By clicking the "Reset Firefox" button I am now able to send mail from the Verizon on line client.

Unfortunately, on opening the mail site I have now lost certain icons such as the "Compose" mail icon. Do you have any thoughts on restoring the icons?

Again, thanks for the solution.