This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

aol will not recognize my pass word

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 8 views
  • Last reply by cor-el

fxgrumpy
fxgrumpy
more options

after 20 years , aol will not recognize my pass word , and tells me there are no records when I click on forgot pass word

after 20 years , aol will not recognize my pass word , and tells me there are no records when I click on forgot pass word

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This can be caused by corrupted cookies or cookies that aren't send or otherwise blocked.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Please Update to the latest Firefox 18.0.x version.

  • Help > About Firefox

The Firefox Firefox 15.0.1 version that you currently run is no longer supported with security updates