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When opening firefox, a flyout opens telling me I have to click on OK to finish installing Bing Bar.How can I kill this?

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  • Last reply by cor-el

marccwood
marccwood
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I uninstalled or deleted everything connected with Bing and uninstalled-reinstalled Firefox. Once or twice I opened it without seeing the Bing flyout but it came back. Opening IE does the same thing, but I don't use IE so I don't care about it. Opening Chrome, at least for now, doesn't have the same problem. I don't want anything to do with Bing/Microsoft so I don't want to see this flyout any more. There is no close button for the flyout. I can work around it by typing in a different url, but upon opening Firefox, the flyout opens. How can I get rid of it, please? The Microsoft website offers no help.

I uninstalled or deleted everything connected with Bing and uninstalled-reinstalled Firefox. Once or twice I opened it without seeing the Bing flyout but it came back. Opening IE does the same thing, but I don't use IE so I don't care about it. Opening Chrome, at least for now, doesn't have the same problem. I don't want anything to do with Bing/Microsoft so I don't want to see this flyout any more. There is no close button for the flyout. I can work around it by typing in a different url, but upon opening Firefox, the flyout opens. How can I get rid of it, please? The Microsoft website offers no help.

All Replies (3)

user633449
user633449
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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

kobe
kobe
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Check for adware and delete a possible user.js file

Adwcleaner: http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner User.js: https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save#w_user-js-file-overriding-preferences

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

If you do not keep changes after a restart or otherwise have problems with preferences, see: