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whenever I try to open Firefox to any website, or open a new tab, I get a blank tab that will not redirect to a website entered in the URL bar. Help?

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  • Last reply by cor-el

chefmaccrysty
chefmaccrysty
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I am on an HP pavilion running Windows7, and for the past couple of days, whenever I try to open the FireFox browser, or a new tab, all I get is a blank screen. The URL bar is empty, and gives the prompt: type an address. When I try to type in the address, and hit either the enter button, or the go button on the browser, I get a spinning circle, and then no response.

I am on an HP pavilion running Windows7, and for the past couple of days, whenever I try to open the FireFox browser, or a new tab, all I get is a blank screen. The URL bar is empty, and gives the prompt: type an address. When I try to type in the address, and hit either the enter button, or the go button on the browser, I get a spinning circle, and then no response.

All Replies (2)

iamjayakumars
iamjayakumars
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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: