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Flash Plugin keeps crashing. Both FF and flash up to date. This happens every couple of months?

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  • Last reply by philipp

JToulson
JToulson
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As stated above, both ff and flash are up to date. YouTube and every other website that requires flash plugin won't work, causing massive hangtime until it stops running flash or I Ctrl+Alt+Del and end the flash plugin process.

This exact same problem happens every couple of months and just takes days to resolve; in the meantime, I have to either not bother using my laptop or resort to Opera/Chrome - niether of which I like.

FF has the better support forum, so I hope you don't mind me having a go when it is more than likely an error at Adobe's end.

Crash Reports:

3342659b-6e29-442b-bf23-3a6a85ac2c84 10/11/2013 1:34 PM bp-5c6b9d98-484d-4f38-841f-c27262131110 10/11/2013 1:32 PM 31db32eb-917e-4e78-851a-df0817c7bd47 10/11/2013 1:32 PM c998e338-922d-4889-8c2d-dd17ff201a93 10/11/2013 12:27 PM 7e74e977-eea6-4ee2-b3ed-4c76084c39bc 10/11/2013 12:25 PM

That's just the top 5. There's approx 8 more from today alone.

As stated above, both ff and flash are up to date. YouTube and every other website that requires flash plugin won't work, causing massive hangtime until it stops running flash or I Ctrl+Alt+Del and end the flash plugin process. This exact same problem happens every couple of months and just takes days to resolve; in the meantime, I have to either not bother using my laptop or resort to Opera/Chrome - niether of which I like. FF has the better support forum, so I hope you don't mind me having a go when it is more than likely an error at Adobe's end. Crash Reports: 3342659b-6e29-442b-bf23-3a6a85ac2c84 10/11/2013 1:34 PM bp-5c6b9d98-484d-4f38-841f-c27262131110 10/11/2013 1:32 PM 31db32eb-917e-4e78-851a-df0817c7bd47 10/11/2013 1:32 PM c998e338-922d-4889-8c2d-dd17ff201a93 10/11/2013 12:27 PM 7e74e977-eea6-4ee2-b3ed-4c76084c39bc 10/11/2013 12:25 PM That's just the top 5. There's approx 8 more from today alone.

All Replies (3)

philipp
philipp
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hello JToulson, please try to temporarily disable all avast protection shields and see if you can reproduce the issue then also...

JToulson
JToulson கேள்வியின் உரிமையாளர்
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Hi Phillipp, thanks for the suggestion but that hasn't worked; - 2968fe37-4e93-4b85-a756-5bfdaeda1956 10/11/2013 3:05 PM

philipp
philipp
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you'd have to click on the crash report in about:crashes once - only if a report's ID starts with bp- the report actually got transmitted...