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Firefox won't update on my system, even with firewall & antivirus switched off - help ?

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  • Last reply by user633449

Cor_Jac
Cor_Jac
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OS : Windows 7 - 64bit, with antivirus (Bitdefender). Downloaded update from you website (version 25.01), switched off Windows firewall, bitdefender firewall & antivirus. Run 25.01.exe - it partly updates (3/4 green bar), then bombs out. Firefox version currently running on my system is 22.

If I try to update from your pull-down meny "Help" then "about Firefox", after downloading the update, get message that I need to restart Firefox to finalise update, but the process also gets blocked. Opening Firefox, I'm still on version 22

Hope you can point out how I can overcome this ?

Thank you for your support - love your product !!

OS : Windows 7 - 64bit, with antivirus (Bitdefender). Downloaded update from you website (version 25.01), switched off Windows firewall, bitdefender firewall & antivirus. Run 25.01.exe - it partly updates (3/4 green bar), then bombs out. Firefox version currently running on my system is 22. If I try to update from your pull-down meny "Help" then "about Firefox", after downloading the update, get message that I need to restart Firefox to finalise update, but the process also gets blocked. Opening Firefox, I'm still on version 22 Hope you can point out how I can overcome this ? Thank you for your support - love your product !!

All Replies (1)

user633449
user633449
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Hello,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Thank you.