Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

If I enable cookies I can't change Youtube video quality (flash player goes black and freezes), but if I disable them then I can't sign in.

  • 2 பதிலளிப்புகள்
  • 8 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by cor-el

Only started getting this problem a day or two ago.

I've noticed other people getting this problem, and disabling cookies does allow me to change video quality, but I need to be able to do so while signed in to my Youtube (Google+) account.

Only started getting this problem a day or two ago. I've noticed other people getting this problem, and disabling cookies does allow me to change video quality, but I need to be able to do so while signed in to my Youtube (Google+) account.

All Replies (2)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

You can inspect and manage the permissions for the domain in the currently selected tab via these steps:

  • Click the "Site Identity Button" (globe/padlock) on the location bar
  • Click "More Information" to open Page Info
  • Go to the Permissions tab
  • Tools > Page Info > Permissions