We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox install crashes

  • 2 பதிலளிப்புகள்
  • 3 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by cor-el

Reloaded my Win 7 x64 laptop and tried to install Firefox but it crashes after you hit "next" to begin the install, it extracts but hitting next to start the install causes it to crash. Created a new Win 7 vim with the same software and it installed fine. Tried everything in the posts didn't work. Any ideas ?

Reloaded my Win 7 x64 laptop and tried to install Firefox but it crashes after you hit "next" to begin the install, it extracts but hitting next to start the install causes it to crash. Created a new Win 7 vim with the same software and it installed fine. Tried everything in the posts didn't work. Any ideas ?

All Replies (2)

try to download new version of Firefox and install again. if is not work.. use Firefox UX nighty

Are you using the full installer or the stub that downloads files from the internet?

You can find the full version of the current Firefox 26.0 release in all languages and for all Operating Systems here:

It is possible that anti-virus software is interfering.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.