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i downloaded the new version of firefox and now no tabs will open but show up in the window drop down menu

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  • Last reply by guigs

kahlicarter
kahlicarter
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yesterday evening i downloaded the new version of firefox (28.0) and it seemed to be working fine up until about 4 hours ago.

now whenever i start the application, it loads and is visible, tabs are showing up in the window drop down menu but they aren't visible at all after shutting the application and computer down several times. i also tried to select the firefox help and troubleshooting preference but none of these are visible either, although they do appear in the window drop down menu

i downloaded the .dmg file again to see if it would fix the problem but it didn't work.

can someone tell me if i am missing something?

yesterday evening i downloaded the new version of firefox (28.0) and it seemed to be working fine up until about 4 hours ago. now whenever i start the application, it loads and is visible, tabs are showing up in the window drop down menu but they aren't visible at all after shutting the application and computer down several times. i also tried to select the firefox help and troubleshooting preference but none of these are visible either, although they do appear in the window drop down menu i downloaded the .dmg file again to see if it would fix the problem but it didn't work. can someone tell me if i am missing something?

All Replies (1)

guigs
guigs
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Hi kahlicarter.

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be recovered unless they have been backed up to an external device!

Please report back to see if this helped you!

Thank you.