Cox.com reset their servers so now I cannot access my account through Thunderbird. What do I do?
Cox reset their servers forcing me to reset my password. The password works for the cox.com site, but does not work in Thunderbird. I get an invalid user response from cox.pop.net. Cox says since I can reach their website and the pswd works the problem is with my mail client, Thunderbird. I have tried to reset my pswd in Thunderbird to no avail.
All Replies (6)
At this point Cox is forcing me to receive email only on their website or use Outlook as they suggested.
Have you removed and replaced the stored password in Thunderbird? If not that is where you need to start. AppMenu Button-Options-Security-Passwords-Saved Passwords
Remove all the affected passwords. Each password might be stored there twice. Once for Inbound and once for outbound.
Close and restart Thunderbird. It should ask you for a password the next time it needs one. Click the box for it to remember the password if you want to use that opyion.
Thank you for your response. It did not help, in fact the correct password was stored there. I deleted it just in case and restarted with the same results, Invalid User.
I would get a current list of server settings for your provider and confirm your settings in Thunderbird. Incorrect server settings will cause password errors also. Since they were messing with their servers I would suspect mismatched settings.
I have already conferred with my isp and made sure the server settings are correct.
The wrong password or username, incorrect server settings or an overactive antivirus software are what causes these problems.
Most provider help desk staff is lucky to be able to spell the name of their employer much less provide the correct server settings so I would take the fact that they assure you that they are correct for what it is worth. Personally I would find them in writing on the providers web page to be sure.