We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable sync after installing Ubuntu

  • 2 பதிலளிப்புகள்
  • 26 இந்த பிரச்னைகள் உள்ளது
  • 18 views
  • Last reply by Steve2526

Steve2526
Steve2526
more options

I have installed Ubuntu v14.04 on my laptop. When I try to sync Firefox it asks me to log in to my account. Entering my email address and password I am told that it is an unknown account. When I try to reset my password, I am again told it is an unknown account using my email address.

When I go to the sync setting on my desktop, there is no account information under "manage my account"

I know that I have a sync account for my desktop, the laptop using Win7 and my phone and tablet.

I have installed Ubuntu v14.04 on my laptop. When I try to sync Firefox it asks me to log in to my account. Entering my email address and password I am told that it is an unknown account. When I try to reset my password, I am again told it is an unknown account using my email address. When I go to the sync setting on my desktop, there is no account information under "manage my account" I know that I have a sync account for my desktop, the laptop using Win7 and my phone and tablet.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

1. Are all your devices running Firefox 28 or older? Firefox 29 and later have a new version of Sync, which isn't backwards compatible with earlier versions of Firefox. Once a Sync account has been updated to the new version, that account is no longer accessible by a device using a pre-29 version.

That might be why your account is "unknown", but I'm not positive of that.

2. There is no account information, nor are you able to "manage" on a device that isn't setup yet.

Steve2526
Steve2526 கேள்வியின் உரிமையாளர்
more options

Ed

I have V29 on my desktop and I assume the Ubuntu version is up to date since I just installed it today.

I've reset my password, but trying to sync on Ubuntu brings up the "unknown account' error.