This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

I downloaded Firefox to my PC and olny get a blank screen when I click on the Icon, Why?

  • 1 ప్రత్యుత్తరం
  • 2 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 1 వీక్షణ
  • చివరి సమాధానమిచ్చినది cor-el

more options

I only had Internet Explorer on this new( to me) PC and wanted to download FireFox. I downloaded it to my PC and when I click on the Firefox Icon, all I get is a blank screen with a small menu bar at the top left. I DO NOT get the icons that show on the sample input screen at the top right. All I get is the History icon which does nothing when I press it. I deleted the Firefox app from my PC and downloaded it a second time and it does the same thing. My son gave me this used PC, but it did NOT have firefox on it. What do I do now?

I only had Internet Explorer on this new( to me) PC and wanted to download FireFox. I downloaded it to my PC and when I click on the Firefox Icon, all I get is a blank screen with a small menu bar at the top left. I DO NOT get the icons that show on the sample input screen at the top right. All I get is the History icon which does nothing when I press it. I deleted the Firefox app from my PC and downloaded it a second time and it does the same thing. My son gave me this used PC, but it did NOT have firefox on it. What do I do now?

ప్రత్యుత్తరాలన్నీ (1)

more options

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to internet for Firefox and the plugin-container process and the updater process.

See:


Can you start Firefox in Safe Mode by holding down the Shift/Options key?