It seems like firefox would crash several times a month for the past year, but i couldn't id the cause of it. Perhaps too many tabs opened with a couple youtube videos? Anyways last night it crashed again and i went thru the usual routine of clicking the 2 windows that pop-up, crash reporter and the send crash report. Only this time i clicked on the background window (crash reporter) instead of the window on top of it (send crash report). I mention this b/c its the only thing I did different from the other times firefox has crashed, only this time firefox doesn't launch. I've tried some the recommend steps, but: can't open Firefox because it crashes at startup even in Safe Mode scanned for viruses and spyware Systm: Windows xp Pro service pack 3 Crash ID: bp-465d51c6-2aa1-433c-96f8-bfd1a2140920 Crash ID: bp-35b35f98-6380-454e-86ba-ce06e2140920 Thank you for help