This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

I went back to Outlook to change some files, but they didn't change in TBird. How do I update w/o making the same changes in TBird?

  • 5 ప్రత్యుత్తరాలు
  • 1 ఈ సమస్య కలిగినది
  • 2 వీక్షణలు
  • చివరి సమాధానమిచ్చినది Toad-Hall

more options

I've been using TBird for a month to test it out for our company. Late Friday, I then went back to my Outlook account and changed some files--moved some files into another existing folder and then deleted the old folder. When I went back to TBird after the weekend, I see that the changes I made to Outlook are not reflected in my TBird folders. Will this eventually happen, or is there something I need to do? Or will it never happen and will I have to make those same changes in TBird?

I've been using TBird for a month to test it out for our company. Late Friday, I then went back to my Outlook account and changed some files--moved some files into another existing folder and then deleted the old folder. When I went back to TBird after the weekend, I see that the changes I made to Outlook are not reflected in my TBird folders. Will this eventually happen, or is there something I need to do? Or will it never happen and will I have to make those same changes in TBird?

ప్రత్యుత్తరాలన్నీ (5)

more options

That depends on your account type (POP vs. IMAP), but you didn't provide that information.

more options

With IMAP any changes made on one client should be propagated to all other clients. Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information

more options

Application Basics

   Name: Thunderbird
   Version: 31.4.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.4.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20150109111741
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) outlook.office365.com:993, SSL, passwordCleartext
     OUTGOING: smtp.office365.com:587, alwaysSTARTTLS, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
 Crash Reports
 Extensions
   Lightning, 3.3.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Important Modified Preferences
   Name: Value
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.display.foreground_color: #000099
     extensions.lastAppVersion: 31.4.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 14
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 5732980b-55b4-4062-a5dd-bbd8d2dd3e6
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1423506061
     places.history.expiration.transient_current_max_pages: 104673
     plugin.importedState: true
     print.printer_Canon_6255_Faxroom.print_bgcolor: false
     print.printer_Canon_6255_Faxroom.print_bgimages: false
     print.printer_Canon_6255_Faxroom.print_colorspace:
     print.printer_Canon_6255_Faxroom.print_command:
     print.printer_Canon_6255_Faxroom.print_downloadfonts: false
     print.printer_Canon_6255_Faxroom.print_duplex: 1515870810
     print.printer_Canon_6255_Faxroom.print_edge_bottom: 0
     print.printer_Canon_6255_Faxroom.print_edge_left: 0
     print.printer_Canon_6255_Faxroom.print_edge_right: 0
     print.printer_Canon_6255_Faxroom.print_edge_top: 0
     print.printer_Canon_6255_Faxroom.print_evenpages: true
     print.printer_Canon_6255_Faxroom.print_footercenter:
     print.printer_Canon_6255_Faxroom.print_footerleft: &PT
     print.printer_Canon_6255_Faxroom.print_footerright: &D
     print.printer_Canon_6255_Faxroom.print_headercenter:
     print.printer_Canon_6255_Faxroom.print_headerleft: &T
     print.printer_Canon_6255_Faxroom.print_headerright: &U
     print.printer_Canon_6255_Faxroom.print_in_color: true
     print.printer_Canon_6255_Faxroom.print_margin_bottom: 0.5
     print.printer_Canon_6255_Faxroom.print_margin_left: 0.5
     print.printer_Canon_6255_Faxroom.print_margin_right: 0.5
     print.printer_Canon_6255_Faxroom.print_margin_top: 0.5
     print.printer_Canon_6255_Faxroom.print_oddpages: true
     print.printer_Canon_6255_Faxroom.print_orientation: 0
     print.printer_Canon_6255_Faxroom.print_page_delay: 50
     print.printer_Canon_6255_Faxroom.print_paper_data: 1
     print.printer_Canon_6255_Faxroom.print_paper_height: 11.00
     print.printer_Canon_6255_Faxroom.print_paper_name:
     print.printer_Canon_6255_Faxroom.print_paper_size_type: 0
     print.printer_Canon_6255_Faxroom.print_paper_size_unit: 0
     print.printer_Canon_6255_Faxroom.print_paper_width: 8.50
     print.printer_Canon_6255_Faxroom.print_plex_name:
     print.printer_Canon_6255_Faxroom.print_resolution: 1515870810
     print.printer_Canon_6255_Faxroom.print_resolution_name:
     print.printer_Canon_6255_Faxroom.print_reversed: false
     print.printer_Canon_6255_Faxroom.print_scaling: 1.00
     print.printer_Canon_6255_Faxroom.print_shrink_to_fit: true
     print.printer_Canon_6255_Faxroom.print_to_file: false
     print.printer_Canon_6255_Faxroom.print_unwriteable_margin_bottom: 0
     print.printer_Canon_6255_Faxroom.print_unwriteable_margin_left: 0
     print.printer_Canon_6255_Faxroom.print_unwriteable_margin_right: 0
     print.printer_Canon_6255_Faxroom.print_unwriteable_margin_top: 0
 Graphics
     Adapter Description: Intel(R) HD Graphics Family
     Vendor ID: 0x8086
     Device ID: 0x0102
     Adapter RAM: Unknown
     Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
     Driver Version: 8.15.10.2418
     Driver Date: 6-10-2011
     Direct2D Enabled: true
     DirectWrite Enabled: true (6.2.9200.16492)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 1/1 Direct3D 10
     AzureCanvasBackend: direct2d
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: direct2d
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.6
     4.10.6
     NSS
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
     NSS Util
     3.16.2.3
     3.16.2.3
     NSS SSL
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
     NSS S/MIME
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
more options

Is it possible that you are still subscribed to see the deleted folder? Did you unsubscribe from seeing the folder you wanted to delete from webmail account before you deleted it? Have you subscribed to see the new sub folder?