Hi vineetg84, In order to further investigate, can you please hit submit and copy the crash ids that start with "bp-" in your response.

Thank you!

here is a screen shot

1. Those crash reports probably aren't going to tell us anything about your posted problem with the hard disk activity when WiFi is enabled.

2. None of those crash reports have the BP- which indicates they have been submitted to Mozilla. Hit or miss when trying to query the reports database to see which one's made it to Mozilla. And some go back way into last year. Please click on each of the most recent report ID's [like maybe the one's dated in 2015) so that your Firefox can submit those Crash Reports to Mozilla]. Then give us the new ID #'s that have the BP- .

Hi,

   there are no ids with BP-,however i have noticed that several times the problem arises coz of shockwave plugin,many times i get a message,shockwave pugin has stopped responding,do you want to stop the script? something like that

If the "bp-" prefix is missing then click its line on the about:crashes page to submit the crash report and the crash report will get a "bp-" prefix (do not add it yourself).

You can try to disable hardware acceleration in Firefox.

• Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
• https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

You can check for problems with current Shockwave Flash plugin versions and try this:

• check for updates for your graphics drive drivers
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
• disable hardware acceleration in the Flash plugin

See also:

• http://kb.mozillazine.org/Flash#Troubleshooting

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

this is the most recent crash report with bp

Report ID Date Submitted bp-6f1d775b-777b-472e-98e4-a12802150227 27/02/2015 15:52

and when clicked on bp link these are the messages

Mozilla Crash Reports Search

   Product: 

Select Version: Report:

Super Search Firefox 35.0.1 Crash Report [@ hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | mozilla::widget::WinUtils::WaitForMessage(unsigned long) | base::MessagePumpForUI::WaitForWork() | base::MessagePumpForUI::DoRunLoop() ] Search Mozilla Support for Help ID: 6f1d775b-777b-472e-98e4-a12802150227 Signature: hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | mozilla::widget::WinUtils::WaitForMessage(unsigned long) | base::MessagePumpForUI::WaitForWork() | base::MessagePumpForUI::DoRunLoop()

   Details
   Metadata
   Modules
   Raw Dump
   Extensions

Signature hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | mozilla::widget::WinUtils::WaitForMessage(unsigned long) | base::MessagePumpForUI::WaitForWork() | base::MessagePumpForUI::DoRunLoop() More Reports Search UUID 6f1d775b-777b-472e-98e4-a12802150227 Date Processed 2015-02-27 10:22:53.454001 Process Type plugin Shockwave Flash Version:16.0.0.305 Filename:NPSWF32_16_0_0_305.dll Uptime 653 Install Age 2390456 since version was first installed. Install Time 2015-01-27 15:30:06 Product Firefox Version 35.0.1 Build ID 20150122214805 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 42 stepping 7 | 2 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x7705015d User Comments App Notes

AdapterVendorID: 0x8086, AdapterDeviceID: 0x0106, AdapterSubsysID: 397517aa, AdapterDriverVersion: 9.17.10.3347

Processor Notes sp-processor03_phx1_mozilla_com.27927:2012; MozillaProcessorAlgorithm2015; non-integer value of "SecondsSinceLastCrash" EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD RfComm [Bluetooth] : 2 : 1 : 

Adapter Vendor ID

0x8086

Adapter Device ID

0x0106

Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs

Crashing Thread Frame Module Signature Source 0 ntdll.dll NtWaitForMultipleObjects 1 kernelbase.dll WaitForMultipleObjectsEx 2 kernel32.dll WaitForMultipleObjectsExImplementation 3 user32.dll RealMsgWaitForMultipleObjectsEx 4 xul.dll mozilla::widget::WinUtils::WaitForMessage(unsigned long) widget/windows/WinUtils.cpp 5 xul.dll base::MessagePumpForUI::WaitForWork() ipc/chromium/src/base/message_pump_win.cc 6 xul.dll base::MessagePumpForUI::DoRunLoop() ipc/chromium/src/base/message_pump_win.cc 7 xul.dll base::MessagePumpWin::RunWithDispatcher(base::MessagePump::Delegate*, base::MessagePumpWin::Dispatcher*) ipc/chromium/src/base/message_pump_win.cc 8 xul.dll base::MessagePumpWin::Run(base::MessagePump::Delegate*) ipc/chromium/src/base/message_pump_win.h 9 xul.dll MessageLoop::RunInternal() ipc/chromium/src/base/message_loop.cc 10 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc 11 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc 12 xul.dll XRE_InitChildProcess toolkit/xre/nsEmbedFunctions.cpp 13 plugin-container.exe content_process_main(int, char** const) ipc/contentproc/plugin-container.cpp 14 plugin-container.exe wmain toolkit/xre/nsWindowsWMain.cpp 15 plugin-container.exe __tmainCRTStartup f:/dd/vctools/crt_bld/self_x86/crt/src/crt0.c:278 16 kernel32.dll BaseThreadInitThunk 17 ntdll.dll __RtlUserThreadStart 18 ntdll.dll _RtlUserThreadStart

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these are the most recent report after i clicked on each link the name bp appeared,these are all in month of feb 2015,after clicking the link the date changed to 1 march 2015

Report ID Date Submitted bp-d0786ff8-37e3-4e17-b735-b85262150301 01/03/2015 11:58 bp-6cc1788d-05bf-4e6e-b960-b16c02150301 01/03/2015 11:58 bp-e8daea8e-01ba-4629-852a-8d3f22150301 01/03/2015 11:58 bp-a10f8332-97ca-4f28-8765-7f9592150301 01/03/2015 11:58 bp-c00311d4-d9af-4f0f-bc7a-8c2e62150301 01/03/2015 11:58 bp-c9dbeadf-0c6e-4e31-96ac-24ea22150301 01/03/2015 11:57 bp-23075e44-64da-427d-9108-ebdbd2150301 01/03/2015 11:57 bp-6f1d775b-777b-472e-98e4-a12802150227 27/02/2015 15:52

The crash report flagged these programs;

Process Type plugin Shockwave Flash Version:16.0.0.305

If you have problems with current Shockwave Flash plugin versions then check this:

• see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

• disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

• http://kb.mozillazine.org/Flash#Troubleshooting