Firefox crashes
Application Basics
Name: Firefox Version: 37.0.2 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0 Multiprocess Windows: 0/1
Crash Reports for the Last 3 Days
Report ID: bp-1a885494-e858-4394-94f5-07d4a2150503 Submitted: 17 minutes ago
Report ID: bp-040e3c7d-0476-4a19-b1cd-71b9b2150503 Submitted: 22 minutes ago
Report ID: bp-b464f518-1f48-4f30-a309-4266f2150503 Submitted: 44 minutes ago
Report ID: bp-f95df7f8-ec2d-4fed-9b66-9121c2150503 Submitted: 45 minutes ago
Report ID: bp-25494e4f-f868-4e13-81a6-83a1d2150503 Submitted: 45 minutes ago
All Crash Reports
Extensions
Name: Avast Online Security Version: 10.2.0.187 Enabled: false ID: wrc@avast.com
Name: IDM CC Version: 7.3.9 Enabled: false ID: mozilla_cc@internetdownloadmanager.com
Graphics
Adapter Description: Intel(R) HD Graphics 4000 Adapter Description (GPU #2): NVIDIA GeForce GT 620M Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: Unknown Adapter RAM (GPU #2): 1024 Device ID: 0x0166 Device ID (GPU #2): 0x0de9 Direct2D Enabled: true DirectWrite Enabled: true (6.1.7600.16385) Driver Date: 9-16-2014 Driver Date (GPU #2): 10-12-2012 Driver Version: 10.18.10.3945 Driver Version (GPU #2): 9.18.13.717 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 07281025 Subsys ID (GPU #2): 07281025 Vendor ID: 0x8086 Vendor ID (GPU #2): 0x10de WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Important Modified Preferences
browser.cache.disk.capacity: 1048576 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 1 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150415140819 browser.startup.homepage_override.buildID: 20150415140819 browser.startup.homepage_override.mstone: 37.0.2 extensions.lastAppVersion: 37.0.2 gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 102016 plugin.disable_full_page_plugin_for_types: application/pdf privacy.sanitize.migrateFx3Prefs: true
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8
NSS Expected minimum version: 3.17.4 Basic ECC Version in use: 3.17.4 Basic ECC
NSSSMIME Expected minimum version: 3.17.4 Basic ECC Version in use: 3.17.4 Basic ECC
NSSSSL Expected minimum version: 3.17.4 Basic ECC Version in use: 3.17.4 Basic ECC
NSSUTIL Expected minimum version: 3.17.4 Version in use: 3.17.4
Experimental Features
ప్రత్యుత్తరాలన్నీ (1)
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
- Microsoft Safety Scanner
- MalwareBytes' Anti-Malware
- Anti-Rootkit Utility - TDSSKiller
- AdwCleaner (for more info, see this alternate AdwCleaner download page)
- Hitman Pro
- ESET Online Scanner
Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.
Further information can be found in the Troubleshoot Firefox issues caused by malware article.
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