This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

Secured Connection Failed when accessing my school email

  • 3 ప్రత్యుత్తరాలు
  • 1 ఈ సమస్య కలిగినది
  • 7 వీక్షణలు
  • చివరి సమాధానమిచ్చినది jscher2000 - Support Volunteer

more options

When I try to log into my school email, I get a Secured Connection Failed error. I've read all the articles Mozilla has about this issue. None of them work. I've tried clearing the cache, closing the browser, etc and nothing works. It's not only me having this problem. Tons of students at the school are having this issue. I've contacted the school's help desk and they have no idea why this happens. The address is mail.mycwi.cc. It also happens with a few other school links that require you to log in. My school uses a Single Sign On if that helps. This is a new issue that started around February.

When I try to log into my school email, I get a Secured Connection Failed error. I've read all the articles Mozilla has about this issue. None of them work. I've tried clearing the cache, closing the browser, etc and nothing works. It's not only me having this problem. Tons of students at the school are having this issue. I've contacted the school's help desk and they have no idea why this happens. The address is mail.mycwi.cc. It also happens with a few other school links that require you to log in. My school uses a Single Sign On if that helps. This is a new issue that started around February.

ప్రత్యుత్తరాలన్నీ (3)

more options

I get that message as well if I try loading that page. The most likely reason is an invalid security certificate. It could also be that the site is using an outdated security protocol. http://kb.mozillazine.org/Error_loading_secure_sites

more options

This is a little confusing.

http://mail.mycwi.cc/ redirects to https://authentication.cwidaho.cc/adfs/ls/?wa=wsignin1.0&wtrealm=urn:federation:MicrosoftOnline&wctx=wa%3Dwsignin1.0%26rpsnv%3D4%26ct%3D1435008290%26rver%3D6.6.6556.0%26wp%3DMBI_SSL%26wreply%3Dhttps:%252F%252Foutlook.office365.com%252Fowa%252F%253Frealm%253Dmycwi.cc%2526vd%253Dmail%26id%3D260563%26whr%3Dmycwi.cc%26CBCXT%3Dout

Firefox tells me: Secure Connection Failed: The connection to the server was reset while the page was loading.

Chrome tells me: This webpage is not available: ERR_CONNECTION_ABORTED

http://authentication.cwidaho.cc/ returns a server not found in Firefox, so maybe the security aspect of the message is a red herring.

https://mail.mycwi.cc/ yields a different error message, because it is an alias for a server on Office365 and because Microsoft's certificate does not match the domain, it is not trusted in either Firefox or Chrome.

I don't understand how your school cannot replicate this problem.

more options

Of course, I am testing from the public internet, so if these servers are designed to reject connections from outside the university network, that could explain the first set of results...