This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

Video playback stopped working in Firefox until I DISABLED the primetime content decryption module plugin

  • 1 ప్రత్యుత్తరం
  • 5 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 4 వీక్షణలు
  • చివరి సమాధానమిచ్చినది colmacc

more options

From one day to the next Video playback (youtube, Vimeo etc) stopped working in Firefox. I checked my plugins/add-ons and discovered the Adobe plugin "primetime content decryption module" which I hadn't previously noticed had been installed. I disabled the plugin and found that video playback was again functional.

I realise the Primetime plugin is intended to facilitate playblack of some content (DRM) which may not otherwise play via Silverlight/Flash plugins but unless I disable it it is actually preventing me from playing normal video content.

As this is a Firefox/Adobe suggested plugin I would prefer it to function as intended rather than disable/remove it.

From one day to the next Video playback (youtube, Vimeo etc) stopped working in Firefox. I checked my plugins/add-ons and discovered the Adobe plugin "primetime content decryption module" which I hadn't previously noticed had been installed. I disabled the plugin and found that video playback was again functional. I realise the Primetime plugin is intended to facilitate playblack of some content (DRM) which may not otherwise play via Silverlight/Flash plugins but unless I disable it it is actually preventing me from playing normal video content. As this is a Firefox/Adobe suggested plugin I would prefer it to function as intended rather than disable/remove it.

ఎంపిక చేసిన పరిష్కారం

colmacc said

From one day to the next Video playback (youtube, Vimeo etc) stopped working in Firefox. I checked my plugins/add-ons and discovered the Adobe plugin "primetime content decryption module" which I hadn't previously noticed had been installed. I disabled the plugin and found that video playback was again functional. I realise the Primetime plugin is intended to facilitate playblack of some content (DRM) which may not otherwise play via Silverlight/Flash plugins but unless I disable it it is actually preventing me from playing normal video content. As this is a Firefox/Adobe suggested plugin I would prefer it to function as intended rather than disable/remove it.

A quick update to my above reported problem (I perhaps should have tried this first)

I ENABLED the plugin once more to see if it was still preventing video playback but everything now appears to be ok (i.e, Primetime plugin is activated and all videos are playing normally)

Will report back if the problem arises again

ఈ సందర్భంలో ఈ సమాధానం చదవండి 👍 0

ప్రత్యుత్తరాలన్నీ (1)

more options

ఎంపిక చేసిన పరిష్కారం

colmacc said

From one day to the next Video playback (youtube, Vimeo etc) stopped working in Firefox. I checked my plugins/add-ons and discovered the Adobe plugin "primetime content decryption module" which I hadn't previously noticed had been installed. I disabled the plugin and found that video playback was again functional. I realise the Primetime plugin is intended to facilitate playblack of some content (DRM) which may not otherwise play via Silverlight/Flash plugins but unless I disable it it is actually preventing me from playing normal video content. As this is a Firefox/Adobe suggested plugin I would prefer it to function as intended rather than disable/remove it.

A quick update to my above reported problem (I perhaps should have tried this first)

I ENABLED the plugin once more to see if it was still preventing video playback but everything now appears to be ok (i.e, Primetime plugin is activated and all videos are playing normally)

Will report back if the problem arises again