This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

multiple daily crashes

  • 1 ప్రత్యుత్తరం
  • 1 ఈ సమస్య కలిగినది
  • 27 వీక్షణలు
  • చివరి సమాధానమిచ్చినది cor-el

more options

I am having daily, multiple times per day crashes of firefox. It seems to especially happen when I need to download a document, but will also happen at other times. It seemed to start after I updated to Windows 10. Here are my most recent crash reports:

bp-e4fcf944-58e8-44ba-a367-8ef9b2151013 10/13/2015 11:01 AM bp-7e2ff25e-2c0b-43c5-98ec-b04072151013 10/13/2015 11:01 AM bp-75ecaf16-8eb8-4014-8e4d-d32a42151013 10/12/2015 9:38 PM bp-613c07c7-63cd-4361-90e6-abed22151006 10/6/2015 2:19 PM bp-d9b04319-c96e-44b6-8d39-fc31f2151006 10/6/2015 2:06 PM bp-5bc332d8-8788-4b02-a321-966762151006 10/6/2015 1:12 PM bp-97585f77-2b4e-4f8a-9c84-900062151006 10/5/2015 8:44 PM bp-5764a0a0-c36d-44b0-88b1-226362151005 10/5/2015 8:37 AM bp-c1d4727a-c205-4da4-b8f2-34fcc2151002 10/2/2015 3:12 PM bp-f0d46f31-280c-4444-a86d-823fa2151002 10/2/2015 1:56 PM bp-cff048d3-effa-4a1e-a438-e6a712151002 10/2/2015 8:07 AM bp-97d887be-f133-49c2-8443-41ec82150930 9/30/2015 12:06 PM bp-9b35cc61-7a2b-4222-9f4d-5db162150930 9/30/2015 12:05 PM bp-1059cd76-af33-4e64-b73c-d309c2150930 9/30/2015 9:27 AM bp-dcb5a9dd-8b0b-4c2e-85f2-dac752150930 9/30/2015 9:24 AM bp-63795d64-8bd7-4045-9b60-fe6112150922 9/22/2015 12:21 PM bp-1760de72-7cf2-49eb-aecf-8fa0c2150922 9/22/2015 12:19 PM bp-1a299bdb-a1b3-4c17-b11f-232b82150922 9/22/2015 11:49 AM bp-4559b316-b3d9-4ef4-a3a3-9ffe12150921 9/21/2015 11:34 AM bp-75dbfdfc-9c4e-4a41-9b84-955992150921 9/21/2015 11:34 AM bp-c7ce0d9b-7a47-46be-9f25-620e62150920 9/20/2015 10:42 AM bp-7b469ef7-1ef5-4b2a-878f-15d122150918 9/18/2015 10:02 AM bp-4c5837d5-c8f6-4842-8b01-adf622150917 9/17/2015 11:07 AM bp-a2f03519-4530-4174-8ef1-89fdf2150917 9/17/2015 9:04 AM

I am having daily, multiple times per day crashes of firefox. It seems to especially happen when I need to download a document, but will also happen at other times. It seemed to start after I updated to Windows 10. Here are my most recent crash reports: bp-e4fcf944-58e8-44ba-a367-8ef9b2151013 10/13/2015 11:01 AM bp-7e2ff25e-2c0b-43c5-98ec-b04072151013 10/13/2015 11:01 AM bp-75ecaf16-8eb8-4014-8e4d-d32a42151013 10/12/2015 9:38 PM bp-613c07c7-63cd-4361-90e6-abed22151006 10/6/2015 2:19 PM bp-d9b04319-c96e-44b6-8d39-fc31f2151006 10/6/2015 2:06 PM bp-5bc332d8-8788-4b02-a321-966762151006 10/6/2015 1:12 PM bp-97585f77-2b4e-4f8a-9c84-900062151006 10/5/2015 8:44 PM bp-5764a0a0-c36d-44b0-88b1-226362151005 10/5/2015 8:37 AM bp-c1d4727a-c205-4da4-b8f2-34fcc2151002 10/2/2015 3:12 PM bp-f0d46f31-280c-4444-a86d-823fa2151002 10/2/2015 1:56 PM bp-cff048d3-effa-4a1e-a438-e6a712151002 10/2/2015 8:07 AM bp-97d887be-f133-49c2-8443-41ec82150930 9/30/2015 12:06 PM bp-9b35cc61-7a2b-4222-9f4d-5db162150930 9/30/2015 12:05 PM bp-1059cd76-af33-4e64-b73c-d309c2150930 9/30/2015 9:27 AM bp-dcb5a9dd-8b0b-4c2e-85f2-dac752150930 9/30/2015 9:24 AM bp-63795d64-8bd7-4045-9b60-fe6112150922 9/22/2015 12:21 PM bp-1760de72-7cf2-49eb-aecf-8fa0c2150922 9/22/2015 12:19 PM bp-1a299bdb-a1b3-4c17-b11f-232b82150922 9/22/2015 11:49 AM bp-4559b316-b3d9-4ef4-a3a3-9ffe12150921 9/21/2015 11:34 AM bp-75dbfdfc-9c4e-4a41-9b84-955992150921 9/21/2015 11:34 AM bp-c7ce0d9b-7a47-46be-9f25-620e62150920 9/20/2015 10:42 AM bp-7b469ef7-1ef5-4b2a-878f-15d122150918 9/18/2015 10:02 AM bp-4c5837d5-c8f6-4842-8b01-adf622150917 9/17/2015 11:07 AM bp-a2f03519-4530-4174-8ef1-89fdf2150917 9/17/2015 9:04 AM

న cor-el చే మార్చబడినది

ప్రత్యుత్తరాలన్నీ (1)

more options

That looks like a problem with the graphics display driver (hardware acceleration).

  • Firefox 41.0.1 Crash Report [@ nvwgf2um.dll@0x47c5d ]

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.