This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

FF causes phone to reboot.

  • 2 ప్రత్యుత్తరాలు
  • 3 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 1 వీక్షణ
  • చివరి సమాధానమిచ్చినది Roland Tanglao

more options

Hi,

I am having a great deal of issues with Firefox. I previously had a Nexus 5 which would constantly reboot whilst using Firefox, however I attributed this to it being a heavily used 2 year old phone. Now I have a brand new Nexus 6P and have the same issues. I can rarely view a tab without it freezing and rebooting within a few seconds to a minute. This happens irrespective of how many tabs I have open. I have seen a number of people on XDA have this same issue but no suggestions of fixes or cause.

If anyone can help that would be appreciated.

Thanks

Hi, I am having a great deal of issues with Firefox. I previously had a Nexus 5 which would constantly reboot whilst using Firefox, however I attributed this to it being a heavily used 2 year old phone. Now I have a brand new Nexus 6P and have the same issues. I can rarely view a tab without it freezing and rebooting within a few seconds to a minute. This happens irrespective of how many tabs I have open. I have seen a number of people on XDA have this same issue but no suggestions of fixes or cause. If anyone can help that would be appreciated. Thanks

ప్రత్యుత్తరాలన్నీ (2)

more options

This seems to be an issue for users on marshmallow when combined with audio playback from the browser. We are still in the process of investigating the issue. Once we have a known fix we will get the change out to users as soon as possible.

more options

Hi enjaymc

I believe this was fixed in firefox 42.0.1 for android under this bug number:

https://bugzilla.mozilla.org/show_bug.cgi?id=1221228

Cheers!

...Roland