This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

Thunderbird updated automatically to 38.5 but no longer works. It loads but does not operate What action can I take to make it operate

  • 3 ప్రత్యుత్తరాలు
  • 7 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 2 వీక్షణలు
  • చివరి సమాధానమిచ్చినది alapitka

more options

Today Thunderbird updated and initially it opened but would not operate. I could receive notification of new emails but could not open the in box or perform any tasks. I followed the posted fix and restarted my computer several times but the result was the same opening page but remained in a frozen state. I restarted again after approx. 1 hour and now Thunderbird does not load but according to my program files it shows version 38.5 downloaded 16/1/16. Would appreciate any advice

Today Thunderbird updated and initially it opened but would not operate. I could receive notification of new emails but could not open the in box or perform any tasks. I followed the posted fix and restarted my computer several times but the result was the same opening page but remained in a frozen state. I restarted again after approx. 1 hour and now Thunderbird does not load but according to my program files it shows version 38.5 downloaded 16/1/16. Would appreciate any advice

ఎంపిక చేసిన పరిష్కారం

- start Thunderbird in safe mode https://support.mozilla.org/en-US/kb/safe-mode - go to tools | addons - remove the lightning addon - restart thunderbird - if you need the lightning addon, add it back at tools | addons

Does that help?

ఈ సందర్భంలో ఈ సమాధానం చదవండి 👍 3

ప్రత్యుత్తరాలన్నీ (3)

more options

ఎంపిక చేసిన పరిష్కారం

- start Thunderbird in safe mode https://support.mozilla.org/en-US/kb/safe-mode - go to tools | addons - remove the lightning addon - restart thunderbird - if you need the lightning addon, add it back at tools | addons

Does that help?

more options

Thank you Wayne the solution above worked first time and I have not encountered any problems since. Great to have someone such as yourself providing quality information especially since it is on a volunteer basis. Thank you most sincerely.

Tadpole

more options

Thank you Wayne. Your solution worked great. I found an profile and was able to use Thunderbird again, however my calendar was not correct and my old emails were gone. I kept a copy of the "Bad" profile hoping for a fix. Now I'm up and running with no loss of data.

AL