Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

All my booksmarks have dissappeared after I used an older version of Firefox, in order to use NaviCrawler . How can I restore it? Dont think i have a backup.

  • 2 ప్రత్యుత్తరాలు
  • 1 ఈ సమస్య కలిగినది
  • 1 వీక్షణ
  • చివరి సమాధానమిచ్చినది sofiefire

more options

I have an active Sync function, that normally makes sure, that my bookmarks are syncronized, but now all bookmarks have disappeared, and I need help figuring out, how to restore them. I have not exported/saved bookmark-exports, because I didn't think, that this was nesecary. How can I restore the bookmarks?

I have an active Sync function, that normally makes sure, that my bookmarks are syncronized, but now all bookmarks have disappeared, and I need help figuring out, how to restore them. I have not exported/saved bookmark-exports, because I didn't think, that this was nesecary. How can I restore the bookmarks?

ప్రత్యుత్తరాలన్నీ (2)

more options

How old was that "older version of Firefox"? Before Firefox 29.0?

Are you still logged into Sync? Check the 3-bar "Open menu" button and in the Menu Panel that appears does it show the Sync username / email address or say "Sign in to Sync".

Whatever you do don't request a new Password for Sync / Firefox Accounts; that will completely clear your data from the Sync server.

more options

Hi! I have an installation of version 3.6.19; I am using the tool called NaviCrawler, and in order to make it work, my professor told me, that I had to have an older version of firefox installed, and so I followed his and other people's advise and installed a firefox version, that would make NaviCrawler work. Probably stupid.

I am still logged into Sync, and it is showing my e-mailadress. And the box called 'bookmark' is checked (and has been all the time, I have not changed anything in those settings).