We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

Lost my old e-mail (local folder) and address book

  • 1 ప్రత్యుత్తరం
  • 1 ఈ సమస్య కలిగినది
  • 9 వీక్షణలు
  • చివరి సమాధానమిచ్చినది user1121639

more options

In switching from an old computer to a new computer, I have lost all of my old e-mail and my address book. Prior to decommissioning my old computer, I backed up a folder named Mozilla Thunderbird that was in Program Files on my C: drive to an external hard drive. Now that I have fired up the new computer and downloaded the newest version of Mozilla Thunderbird, I see that I seem to have made a critical mistake because I cannot find my old e-mail or address book anywhere in that old Mozilla Thunderbird folder that I backed up. In the folder that I backed up, there is a sub-folder named "Defaults", and in that there is a "Profile" and "Pref" sub-folder, but the Profile folder is empty and the Pref folder only has 1kb java script file that doesn't appear to be relevant. Is there something else I should be looking for somewhere else? What should I have backed up from my old computer? Where would it have been situated?

In switching from an old computer to a new computer, I have lost all of my old e-mail and my address book. Prior to decommissioning my old computer, I backed up a folder named Mozilla Thunderbird that was in Program Files on my C: drive to an external hard drive. Now that I have fired up the new computer and downloaded the newest version of Mozilla Thunderbird, I see that I seem to have made a critical mistake because I cannot find my old e-mail or address book anywhere in that old Mozilla Thunderbird folder that I backed up. In the folder that I backed up, there is a sub-folder named "Defaults", and in that there is a "Profile" and "Pref" sub-folder, but the Profile folder is empty and the Pref folder only has 1kb java script file that doesn't appear to be relevant. Is there something else I should be looking for somewhere else? What should I have backed up from my old computer? Where would it have been situated?

ప్రత్యుత్తరాలన్నీ (1)

more options

Thunderbird stores all personal data such as messages, address books and configuration settings in an OS folder called the Profile. This folder is separate from the installation of Thunderbird.

For more information about Thunderbird Profiles and where to find them: Profiles - Where Thunderbird stores your messages and other user data Profile folder - Thunderbird