This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

Cannot disable Heartbeat, option not there FF 55.0.2

  • 7 ప్రత్యుత్తరాలు
  • 6 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 8 వీక్షణలు
  • చివరి సమాధానమిచ్చినది AliceWyman

more options

Recently updated to 55.0.2, there's a new nag screen called Hearthbeat/Shield and doing a search on how to get rid of it yields the wrong answer. Answer says:

    open about:config
   set browser.selfsupport.url to ""
   enjoy the rest of your day!

However, once I am in the config screen, I search browser.se (as soon as I hit the letter l, the screen goes blank with no choices)

Can we try again please?

Recently updated to 55.0.2, there's a new nag screen called Hearthbeat/Shield and doing a search on how to get rid of it yields the wrong answer. Answer says: open about:config set browser.selfsupport.url to "" enjoy the rest of your day! However, once I am in the config screen, I search browser.se (as soon as I hit the letter l, the screen goes blank with no choices) Can we try again please?

ఎంపిక చేసిన పరిష్కారం

Misterkrawk said

Recently updated to 55.0.2, there's a new nag screen called Hearthbeat/Shield and doing a search on how to get rid of it yields the wrong answer. Answer says:
open about:config
set browser.selfsupport.url to ""
enjoy the rest of your day!

However, once I am in the config screen, I search browser.se (as soon as I hit the letter l, the screen goes blank with no choices) Can we try again please?

For the record, the Mozilla Wiki page you likely found via search, https://wiki.mozilla.org/Firefox/Shield/Heartbeat ... now says the following:


Disabling Heartbeat

We understand that any interruption of your time on the internet can be annoying.

1. open about:config 2. toggle extensions.shield-recipe-client.enabled to false 3. enjoy the rest of your day!

ఈ సందర్భంలో ఈ సమాధానం చదవండి 👍 0

ప్రత్యుత్తరాలన్నీ (7)

more options

about:studies in the Address Bar then Enter it should be listed on this page and there should be a way to uninstall/remove or to opt out.

You are running a unsupported browser with un-patched security risks.

52.5.0 ESR is supported. It will continue to get security updates until May 2018, and you can download and install it from this page: https://www.mozilla.org/en-US/firefox/organizations/all/ Note : Legacy Extensions will be deleted or removed in any version update after May 2018.

You should make a backup of your Profile before going back and just because: https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Please let us know if this solved your issue or if need further assistance.

more options

Thanks for the suggestion.

about:studies tells me address isn't valid. I am upgrading my FF one click at a time til I determine where my other issue is coming from. If I jump too many versions at once I encounter problems with sites not keeping me logged in.

more options

This is why you need to keep up-to-date. Sometimes certain about: pages are available on specific versions.

Anyway, this pref controls the SHIELD program. extensions.shield-recipe-client.enabled to false.

more options

In the past when I kept as up to date as possible I often then had issues such as broken plug ins. Some plug ins were irreplaceable and required time for the dev to update. I just replaced with 55.0.3 to see how stable things run. I held back for some time because anonymox had to working substitute. Now I am moving forward.

more options

I'm on 55.0.3 and don't want to update to 57 because crucial extensions are not supported. I thought I had disabled Heartbeat, but I keep getting this nag bar on top:

https://support.cdn.mozilla.net/media/uploads/images/2017-12-04-06-21-00-acd03a.png

about:studies as suggested earlier gives "The address isn’t valid".

I don't like my software calling home for ANY reason. I prefer to be in control myself. How did my browser learn that it was "critically out of date"??

And how can I turn that off?

న Illa చే మార్చబడినది

more options

To Illa

See the Rate your Firefox experience, surveys and out of date messages (Heartbeat) article (and the reply by moses in this thread dated 11/24/17) . The preference to disable heartbeat via about:config has changed. In Firefox 55 and above, the NEW preference is: extensions.shield-recipe-client.enabled which you would set to false.

See also Mozilla Support rules and guidelines under posting support requests. If you need more help please ask a new question since this thread is for helping Misterkrawk.

more options

ఎంపిక చేసిన పరిష్కారం

Misterkrawk said

Recently updated to 55.0.2, there's a new nag screen called Hearthbeat/Shield and doing a search on how to get rid of it yields the wrong answer. Answer says:
open about:config
set browser.selfsupport.url to ""
enjoy the rest of your day!

However, once I am in the config screen, I search browser.se (as soon as I hit the letter l, the screen goes blank with no choices) Can we try again please?

For the record, the Mozilla Wiki page you likely found via search, https://wiki.mozilla.org/Firefox/Shield/Heartbeat ... now says the following:


Disabling Heartbeat

We understand that any interruption of your time on the internet can be annoying.

1. open about:config 2. toggle extensions.shield-recipe-client.enabled to false 3. enjoy the rest of your day!