This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

One computer very slow connecting

  • 1 ప్రత్యుత్తరం
  • 1 ఈ సమస్య కలిగినది
  • 1 వీక్షణ
  • చివరి సమాధానమిచ్చినది Wayne Mery

more options

I've had this problem for a long time. On my main computer, Thunderbird is usually very slow connecting to the Comcast email server. It typically takes about 40 seconds to connect to start downloading messages and about 30 seconds to connect to upload. Sometimes it connects without the long wait. I have a backup computer with Thunderbird, and it connects right away.

The computer that works well uses Windows Defender. The slow one (my main computer) uses BitDefender, but I used to use Kaspersky. Both use 64-bit Windows 10 home.

What can be causing this slowdown, or how can it be fixed?

I've had this problem for a long time. On my main computer, Thunderbird is usually very slow connecting to the Comcast email server. It typically takes about 40 seconds to connect to start downloading messages and about 30 seconds to connect to upload. Sometimes it connects without the long wait. I have a backup computer with Thunderbird, and it connects right away. The computer that works well uses Windows Defender. The slow one (my main computer) uses BitDefender, but I used to use Kaspersky. Both use 64-bit Windows 10 home. What can be causing this slowdown, or how can it be fixed?

ప్రత్యుత్తరాలన్నీ (1)

more options

Start *Windows'* safe mode with networking enabled - win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away?