Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

ఈ థ్రెడ్ ఆర్కైవ్ చేయడం జరిగినది. మీకు సహాయం అవసరం ఉంటే, దయచేసి ఒక కొత్త ప్రశ్న అడగండి.

Devices are not sync-ing even if I am able to sign into the same Firefox account individually across each device.

  • 2 ప్రత్యుత్తరాలు
  • 1 ఈ సమస్య కలిగినది
  • 17 వీక్షణలు
  • చివరి సమాధానమిచ్చినది Shadow110

stayperma
stayperma
more options

I signed into Sync across 3 devices. When I visit about:preferences?entrypoint=menupanel#sync in one device, the other 2 devices are not shown. Clicking "Connect another device" does not do anything even if I've signed in across other devices. However, going to "Manage Account" brings me to accounts.firefox.com and shows me all 3 devices when I expand "Devices & apps".

So I know that all my devices are linked to my account, but it's like they don't see each other. Pressing "Sync now" does nothing, and it says my last sync was January 1. I just installed Firefox across 2 of the devices today. The Synced Tabs sidebar is also empty.

I checked about:sync-log, and I've been getting this error: ERROR Sync encountered an error: Error: Can't sync: Network is offline

Clearly, my network is online as I am able to post this. Firefox Sync's service status is also UP/AVAILABLE. Not sure what else could be wrong here.

I signed into Sync across 3 devices. When I visit about:preferences?entrypoint=menupanel#sync in one device, the other 2 devices are not shown. Clicking "Connect another device" does not do anything even if I've signed in across other devices. However, going to "Manage Account" brings me to accounts.firefox.com and shows me all 3 devices when I expand "Devices & apps". So I know that all my devices are linked to my account, but it's like they don't see each other. Pressing "Sync now" does nothing, and it says my last sync was January 1. I just installed Firefox across 2 of the devices today. The Synced Tabs sidebar is also empty. I checked about:sync-log, and I've been getting this error: ERROR Sync encountered an error: Error: Can't sync: Network is offline Clearly, my network is online as I am able to post this. Firefox Sync's service status is also UP/AVAILABLE. Not sure what else could be wrong here.

ప్రత్యుత్తరాలన్నీ (2)

Shadow110
Shadow110
more options

Hi please look into this for anything useful :

If not please go to the very bottom of this URL : https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq Create a Bugzilla Account and follow the rest of it, including information you posted above.

Yes I do know what the URL says. Ignore it and please follow it's directions and mine and a Supervisor will get a hold of you.

Please let us know if this solved your issue or if need further assistance.

Shadow110
Shadow110
more options

can also include your post with this : https://support.mozilla.org/en-US/questions/1220758