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ఇంకా తెలుసుకోండి

Getting an error when attempting to send a message using outlook.com

  • 1 ప్రత్యుత్తరం
  • 1 ఈ సమస్య కలిగినది
  • 1 వీక్షణ
  • చివరి సమాధానమిచ్చినది FFV1607

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Here is the error message I am getting when I attempt to send a message from an outlook.com e-mail address.

I also have a hotmail.com e-mail address & there are no issues with sending from it.


An error occurred while sending mail. The mail server responded: 5.2.0 STOREDRV.Submission.Exception:OutboundSpamException; Failed to process message due to a permanent exception with message WASCL UserAction verdict is not None. Actual verdict is HipSend, ShowTierUpgrade. OutboundSpamException: WASCL UserAction verdict is not None. Actual verdict is HipSend, ShowTierUpgrade. [Hostname=BL0PR1501MB2132.namprd15.prod.outlook.com]. Please check the message and try again.

Here is the error message I am getting when I attempt to send a message from an outlook.com e-mail address. I also have a hotmail.com e-mail address & there are no issues with sending from it. An error occurred while sending mail. The mail server responded: 5.2.0 STOREDRV.Submission.Exception:OutboundSpamException; Failed to process message due to a permanent exception with message WASCL UserAction verdict is not None. Actual verdict is HipSend, ShowTierUpgrade. OutboundSpamException: WASCL UserAction verdict is not None. Actual verdict is HipSend, ShowTierUpgrade. [Hostname=BL0PR1501MB2132.namprd15.prod.outlook.com]. Please check the message and try again.

ఎంపిక చేసిన పరిష్కారం

I was able to correct this issue. Your (outlook.com) profile needs to be completely updated before you can send e-mail via Thunderbird.

ఈ సందర్భంలో ఈ సమాధానం చదవండి 👍 0

ప్రత్యుత్తరాలన్నీ (1)

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ఎంపిక చేసిన పరిష్కారం

I was able to correct this issue. Your (outlook.com) profile needs to be completely updated before you can send e-mail via Thunderbird.