This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

I am unable to import my favorites from IE

  • 2 ప్రత్యుత్తరాలు
  • 1 ఈ సమస్య కలిగినది
  • 1 వీక్షణ
  • చివరి సమాధానమిచ్చినది jwevans

more options

I go to the library in Firefox and click "Import data from another browser" It shows Internet Explorer. I follow the steps given and then click finish. The message showing the import is complete comes up. However, the folder never appears in my library. Also, when I attempt to bookmark a page, the bookmark never takes.

I go to the library in Firefox and click "Import data from another browser" It shows Internet Explorer. I follow the steps given and then click finish. The message showing the import is complete comes up. However, the folder never appears in my library. Also, when I attempt to bookmark a page, the bookmark never takes.

ఎంపిక చేసిన పరిష్కారం

Your places.sqlite database file (bookmarks + history) may be damaged.

Your Firefox identified itself to the forum as version 38. If you are using a places.sqlite file that ran in later versions of Firefox, you may not be able to use it in Firefox 38. Of course, you should update to a supported version of Firefox.

See: Update Firefox to the latest release.

If something is holding you back from upgrading to Firefox 63, please let us know so we can suggest solutions or workarounds. Version 38 is not secure; Mozilla discloses security flaws after each new release.

Sometimes Firefox reports the wrong version because that information was saved in a preferences file. If the "About Firefox" dialog (see first article link) shows Firefox 63.0.1, you may need to clear out that incorrect information. See: How to reset the default user agent on Firefox.

ఈ సందర్భంలో ఈ సమాధానం చదవండి 👍 1

ప్రత్యుత్తరాలన్నీ (2)

more options

ఎంపిక చేసిన పరిష్కారం

Your places.sqlite database file (bookmarks + history) may be damaged.

Your Firefox identified itself to the forum as version 38. If you are using a places.sqlite file that ran in later versions of Firefox, you may not be able to use it in Firefox 38. Of course, you should update to a supported version of Firefox.

See: Update Firefox to the latest release.

If something is holding you back from upgrading to Firefox 63, please let us know so we can suggest solutions or workarounds. Version 38 is not secure; Mozilla discloses security flaws after each new release.

Sometimes Firefox reports the wrong version because that information was saved in a preferences file. If the "About Firefox" dialog (see first article link) shows Firefox 63.0.1, you may need to clear out that incorrect information. See: How to reset the default user agent on Firefox.

more options

Thank you. I followed your advice and everything appears to be working now.