This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

ఈ థ్రెడ్ ఆర్కైవ్ చేయడం జరిగినది. మీకు సహాయం అవసరం ఉంటే, దయచేసి ఒక కొత్త ప్రశ్న అడగండి.

"Not Signed In" MSG on next selected file when after first file OK when downloading from Google Drive

  • 1 ప్రత్యుత్తరం
  • 1 ఈ సమస్య కలిగినది
  • 4 వీక్షణలు
  • చివరి సమాధానమిచ్చినది cor-el

anuhea55
anuhea55
more options

I'm using FF 76.0.1 on a Win10 platform. For testing, I've uploaded a folder that contain multiple MP4's to my Google Drive. I then Share this drive with my other email. I then want to download the content of these multiple files to a hard drive folder. Doing this to test how Download works for Google drive.

I open my received email and see the Shared invite. I log into my Google account and select the first file to download (using RT click and Download into a selected directory). A Save-As folder box opens. Everything works with the file downloading ultimately as a *.mp4 file. When I go back to the Google drive and attempt to down load a second file, I get the following pop up message... 

  - You are Not signed in
 - You are signed out.  Sign back in, the click 'Retry'....there is a Retry box.

The Sign back in (in the msg) does not work, nor does the Retry box! All that happens is the box refreshes.

What I end up doing is to close the Google My drive TAB, and re-select the invite email message. This opens a new tab again that points to my shared folder. I then select my 2nd file, and download..everything works. Now when I try a 3rd file, I end up getting the same Msg again and need to close the Tab and reload from the email the Google drive.

I have turned off any AD blocker on the Google drive. It's almost something is in a cookie or cache. I don't want to constantly have to reset any of these every time. Tried once, and made no difference. Any Idea, maybe something in the FF Settings?

What I want is to be able to repeatedly pick and download files from Google to my selected folder without having to re-select the email invite. I also notice, that on the second try, I don't get asked for my Google ID/Pass like I did the first time. It's like I was sent to a third party site (Save-as pop up box) and cannot come back to the folder listing. It would be nice if the Save-As location could be reused from the previous Save with a check box.

I'm using FF 76.0.1 on a Win10 platform. For testing, I've uploaded a folder that contain multiple MP4's to my Google Drive. I then Share this drive with my other email. I then want to download the content of these multiple files to a hard drive folder. Doing this to test how Download works for Google drive. I open my received email and see the Shared invite. I log into my Google account and select the first file to download (using RT click and Download into a selected directory). A Save-As folder box opens. Everything works with the file downloading ultimately as a *.mp4 file. When I go back to the Google drive and attempt to down load a second file, I get the following pop up message... - You are Not signed in - You are signed out. ''Sign back in'', the click 'Retry'....there is a Retry box. The Sign back in (in the msg) does not work, nor does the Retry box! All that happens is the box refreshes. What I end up doing is to close the Google My drive TAB, and re-select the invite email message. This opens a new tab again that points to my shared folder. I then select my 2nd file, and download..everything works. Now when I try a 3rd file, I end up getting the same Msg again and need to close the Tab and reload from the email the Google drive. I have turned off any AD blocker on the Google drive. It's almost something is in a cookie or cache. I don't want to constantly have to reset any of these every time. Tried once, and made no difference. Any Idea, maybe something in the FF Settings? What I want is to be able to repeatedly pick and download files from Google to my selected folder without having to re-select the email invite. I also notice, that on the second try, I don't get asked for my Google ID/Pass like I did the first time. It's like I was sent to a third party site (Save-as pop up box) and cannot come back to the folder listing. It would be nice if the Save-As location could be reused from the previous Save with a check box.

ప్రత్యుత్తరాలన్నీ (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Please ignore spam replies about third-party support you may have received earlier and do not call a supplied phone number or send email.
This is the official support forum and we do not supply support by phone.

Are you using any extension that deals with cookies ?

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window