This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

Account Password Reset - email not rendering

  • 1 ప్రత్యుత్తరం
  • 1 ఈ సమస్య కలిగినది
  • 5 వీక్షణలు
  • చివరి సమాధానమిచ్చినది Wesley Branton

more options

Hi.

I have bought a new laptop and have installed the Firefox browser but have forgotton my Firefox password. The password reset email from Firefox does not render as HTML; the email just presents as plain text. So, I cannot see the password reset link.

I saw a 'hack' that suggested copying and pasting the email text into Notepad and save as a *.eml file but Notepad doesn't have the *.eml option. I'm on Windows 10.

Any ideas how to resolve this issue.

Many thanks.

Hi. I have bought a new laptop and have installed the Firefox browser but have forgotton my Firefox password. The password reset email from Firefox does not render as HTML; the email just presents as plain text. So, I cannot see the password reset link. I saw a 'hack' that suggested copying and pasting the email text into Notepad and save as a *.eml file but Notepad doesn't have the *.eml option. I'm on Windows 10. Any ideas how to resolve this issue. Many thanks.

ప్రత్యుత్తరాలన్నీ (1)

more options

Certain email providers don't render the Firefox Account emails correctly sometimes, in my experience. In many cases, if you forward the email to a different email provider (if possible), it will display correctly on there.

I will also send you a private message with more information, since this type of question does contain private information that shouldn't be posted publicly on this forum.

As a side note, if you do want to try the .eml suggestion that you've found, you can save any file extension using Microsoft Notepad, even though it only lists .txt. To do that, change the Save as type to All files and manually type .eml to the end of the file name.

Hope this helps.