This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

Primary email is not my account email - can't change it

  • 2 ప్రత్యుత్తరాలు
  • 1 ఈ సమస్య కలిగినది
  • 1 వీక్షణ
  • చివరి సమాధానమిచ్చినది jack4075

more options

I tried to update my primary email, but it said it was already associated with my account -- even though it wasn't displayed. I added a secondary email and made that primary, hoping it would then allow me to add my main email and then swap them. But it still said the main one was already associated (even though it's not shown). I only have two email addresses. I don't want the secondary one to be the primary one. But I can't add it or edit them. Clues?

I tried to update my primary email, but it said it was already associated with my account -- even though it wasn't displayed. I added a secondary email and made that primary, hoping it would then allow me to add my main email and then swap them. But it still said the main one was already associated (even though it's not shown). I only have two email addresses. I don't want the secondary one to be the primary one. But I can't add it or edit them. Clues?

ప్రత్యుత్తరాలన్నీ (2)

more options

ok. So I logged out and logged back in. NOW my main email is listed as primary. Good. BUT it won't let me add my secondary email, again claiming that 'secondary email must be different from account email'.

more options

I simply want to change my email address - how hard should that be!!!!!!!!! Now it says "You've tried too many times. Please try again ⁨{$retryAfter}⁩". If it is too hard then I just give up. It is not essential I change and when the old email disappears that is Firefox's problem because I have tried.