This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

ఈ థ్రెడ్ ఆర్కైవ్ చేయడం జరిగినది. మీకు సహాయం అవసరం ఉంటే, దయచేసి ఒక కొత్త ప్రశ్న అడగండి.

Unable to save email PDF documents on my PC

  • 2 ప్రత్యుత్తరాలు
  • 1 ఈ సమస్య కలిగినది
  • 1 వీక్షణ
  • చివరి సమాధానమిచ్చినది chattome

chattome
chattome
more options

Since installing the latest Thunderbird mail release, there is no option to save email PDF attachments. When I click on 'Save As', the two options 'File' and 'Template' are greyed out. With all previous versions of Thunderbird, a pop up was displayed showing the default where a PDF would be saved - I think this was Document Cloud. BUT the pop up allowed me to search for and select the folder and sub folder on my PC where I wanted to save the document - and this met my needs perfectly.

This issue relates not only to new emails with PDF attachments, but all PDF files attached to 'old' emails sent before I installed the latest version of Thunderbird.

The Operating System of my PC is Windows 8.1. I have Adobe Acrobat Reader DC version 21.007.20099 installed.

Now I have to open the appropriate email account in Outlook each time I receive an email with PDF attachment I want to save, which is time consuming and frustrating!

Since installing the latest Thunderbird mail release, there is no option to save email PDF attachments. When I click on 'Save As', the two options 'File' and 'Template' are greyed out. With all previous versions of Thunderbird, a pop up was displayed showing the default where a PDF would be saved - I think this was Document Cloud. BUT the pop up allowed me to search for and select the folder and sub folder on my PC where I wanted to save the document - and this met my needs perfectly. This issue relates not only to new emails with PDF attachments, but all PDF files attached to 'old' emails sent before I installed the latest version of Thunderbird. The Operating System of my PC is Windows 8.1. I have Adobe Acrobat Reader DC version 21.007.20099 installed. Now I have to open the appropriate email account in Outlook each time I receive an email with PDF attachment I want to save, which is time consuming and frustrating!
జోడించిన స్క్రీన్షాట్లు

ఎంపిక చేసిన పరిష్కారం

Thank you. I didn't do this before and the pop up appeared, but this solves my problem. Thank you.

ఈ సందర్భంలో ఈ సమాధానం చదవండి 👍 0

ప్రత్యుత్తరాలన్నీ (2)

Stans
Stans
more options

The Save As option in your screenshot is and has always been for saving messages, not attachments. For attachments, you need to right-click the files in the attachment panel (at the bottom of the message).

chattome
chattome ప్రశ్న యజమాని
more options

ఎంపిక చేసిన పరిష్కారం

Thank you. I didn't do this before and the pop up appeared, but this solves my problem. Thank you.