This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

ఈ థ్రెడ్ ఆర్కైవ్ చేయడం జరిగినది. మీకు సహాయం అవసరం ఉంటే, దయచేసి ఒక కొత్త ప్రశ్న అడగండి.

Windows 11 crashes

  • 4 ప్రత్యుత్తరాలు
  • 1 ఈ సమస్య కలిగినది
  • 10 వీక్షణలు
  • చివరి సమాధానమిచ్చినది FredMcD

MikeB
MikeB
more options

Since updating to Windows 11, every time the browser closes there is a crash report. The browser is working as normal in most sites, but not all, but that maybe down to the apps not liking Windows 11 as well.

Since updating to Windows 11, every time the browser closes there is a crash report. The browser is working as normal in most sites, but not all, but that maybe down to the apps not liking Windows 11 as well.

ప్రత్యుత్తరాలన్నీ (4)

FredMcD
FredMcD
more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

MikeB
MikeB ప్రశ్న యజమాని
more options

bp-e39b5a1a-107e-4055-8303-12b120211214 14/12/2021, 10:53 View

bp-10a37e5a-8e27-4966-8bc7-9d2540211214 14/12/2021, 10:53 View

bp-378302d6-c9b9-4561-ae8c-f18800211214 14/12/2021, 10:53 View

bp-c45ed0de-8e34-46d6-9376-107c70211214 14/12/2021, 10:53 View

bp-8a539a06-dcc7-4576-9da2-ba50f0211214 14/12/2021, 10:53 View

bp-72c57139-4fc4-4794-86b5-8bd900211214 14/12/2021, 10:53 View

bp-9f5008b2-8119-4e9f-89f2-d55160211214 14/12/2021, 10:52 View

bp-3cd10aa6-8864-4688-908d-4ce350211214 14/12/2021, 10:52 View

bp-c1179409-06f7-4694-b563-01f180211214 14/12/2021, 10:52 View

bp-e79099cd-1460-49ed-88c2-5d91e0211214 14/12/2021, 10:50 View

bp-deec702d-e026-4a98-a25b-a53e50210303 03/03/2021, 14:16 View

FredMcD
FredMcD
more options

bp-e39b5a1a-107e-4055-8303-12b120211214 = Uptime 136 seconds (2 minutes and 16 seconds) bp-10a37e5a-8e27-4966-8bc7-9d2540211214 = Uptime 167 seconds (2 minutes and 47 seconds) bp-378302d6-c9b9-4561-ae8c-f18800211214 = Uptime 4 seconds bp-c45ed0de-8e34-46d6-9376-107c70211214 = Uptime 591 seconds (9 minutes and 51 seconds)

Signature: npwzwmc64.dll | GetModuleHandleW

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

npwzwmc64.dll = nothing found npwzwmc.dll = Part of WinZip Courier by WinZip Computing

This is for Sumo's Related Bugs 1706038 NEW --- Crash in [@ npwzwmc64.dll | GetModuleHandleW] (WinZip Courier)

FredMcD
FredMcD
more options

Remove WinZip from your system.