This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

2 Step authentication logon failing

  • 3 ప్రత్యుత్తరాలు
  • 1 ఈ సమస్య కలిగినది
  • 1 వీక్షణ
  • చివరి సమాధానమిచ్చినది FredMcD

more options

Vanguard.com made a change to their logon process that now requires all logons must go through their 2 step authentication process, that sends a text msg with an authorization code to a smartphone, which in turn is entered into the authentication popup that appears after the main userid/password logon is accepted.

My issue is after I've gone through the initial logon by entering my userid and password, and hitting the "logon button", nothing happens. The authentication popup does not appear, and no text msg is received, so I can't get past the initial logon dialog.

I've user another browser to logon on to the Vanguard site, and I successfully complete the 2 step process and get logged on.

On Firefox, I've got the Vanguard logon url in the exception list of the pop-up blocker, and enhanced tracking protection. I also it excluded in the ad blocker extension installed on Firefox.

How can I determine what is breaking the 2 step logon authentication? I'm assuming that I some privacy setting in Firefox that likely doing it... maybe. What else can I check in my settings?

Vanguard.com made a change to their logon process that now requires all logons must go through their 2 step authentication process, that sends a text msg with an authorization code to a smartphone, which in turn is entered into the authentication popup that appears after the main userid/password logon is accepted. My issue is after I've gone through the initial logon by entering my userid and password, and hitting the "logon button", nothing happens. The authentication popup does not appear, and no text msg is received, so I can't get past the initial logon dialog. I've user another browser to logon on to the Vanguard site, and I successfully complete the 2 step process and get logged on. On Firefox, I've got the Vanguard logon url in the exception list of the pop-up blocker, and enhanced tracking protection. I also it excluded in the ad blocker extension installed on Firefox. How can I determine what is breaking the 2 step logon authentication? I'm assuming that I some privacy setting in Firefox that likely doing it... maybe. What else can I check in my settings?

న c.radman.sp చే మార్చబడినది

ఎంపిక చేసిన పరిష్కారం

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

ఈ సందర్భంలో ఈ సమాధానం చదవండి 👍 0

ప్రత్యుత్తరాలన్నీ (3)

more options

ఎంపిక చేసిన పరిష్కారం

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

more options

Thank you!!

Something in the stored history for the website was causing the issue. Once I followed the instructions to go into "manage history" and "forget" the website, my issue was solved.

more options

Glad to help. Safe Surfing.