Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

since latest update

  • 5 ప్రత్యుత్తరాలు
  • 0 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 1 వీక్షణ
  • చివరి సమాధానమిచ్చినది deerinmw

more options

Since the last update, FireFox is really slow loading pages. It also has memory problems - when I switch tabs, the page comes up with the URL showing but the page is blank. I have to reload 3 or 4 times before the page actually eventually comed up.

I've been manually clearing the Firefox cache one to 2 times a day. Helps a smidge.

Now I'm suddenly getting Alerts ⚠️ that "FireFox has used more data than usual" and the data usage graph in settings shows a straight up jump to 100% Sept 1 thru Sept 15, less than 5% data used. In one day, straight up to the top of the graph in one day.

Any ideas for me?

Since the last update, FireFox is really slow loading pages. It also has memory problems - when I switch tabs, the page comes up with the URL showing but the page is blank. I have to reload 3 or 4 times before the page actually eventually comed up. I've been manually clearing the Firefox cache one to 2 times a day. Helps a smidge. Now I'm suddenly getting Alerts ⚠️ that "FireFox has used more data than usual" and the data usage graph in settings shows a straight up jump to 100% Sept 1 thru Sept 15, less than 5% data used. In one day, straight up to the top of the graph in one day. Any ideas for me?
జోడించిన స్క్రీన్షాట్లు

ప్రత్యుత్తరాలన్నీ (5)

more options

And, btw, I have actually used phone less today. Same with browsing - less than usual.

more options

Hi

Do you have any tabs open in Firefox for Android?

Are you able to share which websites you were viewing?

more options

Generally I have Facebook open, AOL email, TV guide, and a miscellaneous group of articles (many from the days NYTimes) which close once I read the article. Attached screenshot of 10 recently viewed tabs.

more options

Which other apps for you have open on your device?

Have you tried clearing the cache for those other apps as well?

more options

Yes. In fact, I clear the caches of all the apps I use at least once a day. Firefox is the problem but I still clear the caches every day. YouTube holds on to a lot of memory when I use so I always clear it's cache when I shut it down. It doesn't glitch or act up though.

Firefox recently added a "delete junk files" option & I use that daily for apps I've used that day.