Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

Receives but won't send-Spectrum

  • 7 ప్రత్యుత్తరాలు
  • 2 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 1 వీక్షణ
  • చివరి సమాధానమిచ్చినది david

more options

I am using Thunderbird 102.5.0 Windows 10. Port 143 Yesterday it stopped sending emails. Receives fine and sends from other platformsFrom Spectrum I get Sending of the message failed. An error occurred while sending mail. The mail server responded: <xxxxxx@charter.net> sender rejected. The email address you are sending as must match the email address you used to auth. Please check your SMTP settings. AUP#Out-1500. Please verify that your email address is correct in your account settings and try again

AS always Spectrum was not helpful.. Seems like there should be an easy fix???

I am using Thunderbird 102.5.0 Windows 10. Port 143 Yesterday it stopped sending emails. Receives fine and sends from other platformsFrom Spectrum I get Sending of the message failed. An error occurred while sending mail. The mail server responded: <xxxxxx@charter.net> sender rejected. The email address you are sending as must match the email address you used to auth. Please check your SMTP settings. AUP#Out-1500. Please verify that your email address is correct in your account settings and try again AS always Spectrum was not helpful.. Seems like there should be an easy fix???

ఎంపిక చేసిన పరిష్కారం

Well, the server email setting is for a nancy account, but the smtp server is for a jeff account. the error message is stating the two should match.

ఈ సందర్భంలో ఈ సమాధానం చదవండి 👍 1

ప్రత్యుత్తరాలన్నీ (7)

more options

Posting a screenshot of your smtp server settings may help, since the error message was about that.

more options

That is not the SMTP server . It is under accountsettings>OutgoingServer(SMTP)

more options

Does this help? Thank you for the assistance

more options

ఎంపిక చేసిన పరిష్కారం

Well, the server email setting is for a nancy account, but the smtp server is for a jeff account. the error message is stating the two should match.

more options

Somehow settings got switched between the 2 accounts.. I switched them back and for now it works. Thank you for the help

more options

You are very welcome.