We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
5. Open the most recent 5 files with a text editor and copy the IDs.
6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

1669823422bp- 1668880581bp- 1668011425bp- 1671214141bp- 1671108645bp-

Hi

Please can you follow my response again, I cannot find the reports that you are listing.

I am expecting them to look more like:

bp-1a9a0d2b-aabe-43f0-838f-710430221222

bp-64f81617-95be-4413-85ca-d86bf1caad97 bp-67b30838-a1d6-439c-b1bc-6456e3bf3157 bp-37f18118-d1cd-48ba-b9e5-a7143009a1b7 bp-a6ae02e9-9d66-4253-a093-55f1758f69f4 bp-7a5363c9-9d63-430f-a8d6-8df777b94147

To clarify, are these crash reports you have submitted?