This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

I can't access the Firefox browser

  • 2 ప్రత్యుత్తరాలు
  • 7 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 1 వీక్షణ
  • చివరి సమాధానమిచ్చినది jscher2000 - Support Volunteer

more options

I get the following error message when I try to open the Firefox homepage. XUL runner Error: Platform version 124.0.2 is not compatible with minVersion >=124.0.1 maxversion <=124.0.1

I get the following error message when I try to open the Firefox homepage. XUL runner Error: Platform version 124.0.2 is not compatible with minVersion >=124.0.1 maxversion <=124.0.1

ప్రత్యుత్తరాలన్నీ (2)

more options

Hello Christine,

look here: https://support.mozilla.org/de/questions/1432666#answer-1643746

i had the same problem and this was the solution.

more options

Hi Christine, this problem occurs when the updater wasn't completely successful in replaced all the older version program files. Maybe a file was locked? If you download and run the full installer, it should complete the job. In fact, it should recognize that you already have Firefox and do a seamless update. If you aren't confident, you could consider making a profile backup.