This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

There are NO e-mails after changing 'Password' and kept asking 'password' over, over again

  • 1 ప్రత్యుత్తరం
  • 0 ఈ సమస్యలు కలిగి ఉన్నాయి
  • చివరి సమాధానమిచ్చినది Matt

more options

Hello: There are four(4) different e-mail accounts on my Thunderbird and asking 'New Password' in the rectangular box popping up. I changed one of my passwords(main account) by accessing my provider(Xfinity). However, when I attempted to access my e-mail. there is no e-mails and kept asking 'Password' which I typed a rectangular box popping up in the middle of the screen. Also, there is NO Thunderbird when opening-up Thunderbird. Just 'octopus' figure I can see. How to access my e-mail(one of my accounts...main account)? Thanks a help in advance.

Hello: There are four(4) different e-mail accounts on my Thunderbird and asking 'New Password' in the rectangular box popping up. I changed one of my passwords(main account) by accessing my provider(Xfinity). However, when I attempted to access my e-mail. there is no e-mails and kept asking 'Password' which I typed a rectangular box popping up in the middle of the screen. Also, there is NO Thunderbird when opening-up Thunderbird. Just 'octopus' figure I can see. How to access my e-mail(one of my accounts...main account)? Thanks a help in advance.

ప్రత్యుత్తరాలన్నీ (1)

more options

It sounds like you have lost your profile and it is asking you to set everything up again.

The only time I am aware this image is displayed is to the right of the prompt to Set up your Existing email address, so that is at complete odds with your statement.
However, when I attempted to access my e-mail. there is no e-mails and kept asking 'Password' which I typed a rectangular box popping up in the middle of the screen.
as a new profile will not be asking for anything.

So can you please clarify exactly what is happening? Are you being asked for passwords? Is this tab appearing and nothing else?

ఉపయోగపడిందా?

ఒక ప్రశ్న అడగండి

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.