This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

Office365 email account

  • 7 ప్రత్యుత్తరాలు
  • 0 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 20 వీక్షణలు
  • చివరి సమాధానమిచ్చినది sfhowes

more options

I have latest version of Thunderbird with a number of email accounts (Gmail, ionos, yola, etc.) including my personal Hotmail account that works fine. I just added an Office365 account from GoDaddy, and it automatically configured and installed. I then logged into the Microsoft 365 with my password and the configuration concluded successfully. I can receive emails but cannot send any. I get error messages shown in the attached images. I've also attached the settings for the account and the smtp settings. They appear to be identical to what is recommended. I need help.

I have latest version of Thunderbird with a number of email accounts (Gmail, ionos, yola, etc.) including my personal Hotmail account that works fine. I just added an Office365 account from GoDaddy, and it automatically configured and installed. I then logged into the Microsoft 365 with my password and the configuration concluded successfully. I can receive emails but cannot send any. I get error messages shown in the attached images. I've also attached the settings for the account and the smtp settings. They appear to be identical to what is recommended. I need help.
జోడించిన స్క్రీన్షాట్లు

ప్రత్యుత్తరాలన్నీ (7)

more options

If the outgoing server uses OAuth2 authentication, as your 1st picture shows, you shouldn't see the password prompt like your 4th picture, which is the type of prompt for 'normal password' authentication. Are there two smtp servers in Account Settings, Outgoing Server (SMTP), and the account is trying to send on one that has 'normal password'?

ఉపయోగపడిందా?

more options

I'm not sure of the reason for that pop-up. It happened when I cancelled the sending of the test email bc I knew based on prior attempts it was not going through - took too long. Anyway, I have one other smtp for a hotmail account, shown in the attached image. I've tried all kinds of variations on settings, but still have not been able to send via the new ("office 365 for Foundation) account. The hotmail account continues to work as it should.

ఉపయోగపడిందా?

more options

So, the @hotmail.com account works, but not the @rotary74 domain account. First, select the rotary account in the left pane of Account Settings, then look at Outgoing Server (SMTP) in the right pane. You should have the rotary account sending on the 'Office365 for foundation' smtp server, not the 'Outlook.com (Microsoft)' smtp. If the correct smtp is already selected, I think with O365 domain accounts you have to enable SMTP in the O365 admin settings.

https://mailtrap.io/blog/office-365-smtp/

ఉపయోగపడిందా?

more options

I read through that link and particularly the suggestions for checking that SMTP is authorized in the EAC, which it is. Can't find anything needed to change. Still stuck.

ఉపయోగపడిందా?

more options

Check Saved Passwords in Settings/Privacy & Security for any smtp:// entries for the accounts that use OAuth2. Those entries can be removed, as an OAuth2 account uses a single oauth:// token for both the incoming and outgoing servers. That might eliminate the 'normal password' prompt you see (3rd picture, first post).

ఉపయోగపడిందా?

more options

Thanks, removed them but the same prompts come up and the email message still won't send.

ఉపయోగపడిందా?

more options

If you don't have any mail accounts with 'normal password' and still get your 3rd picture prompt, it's usually because there is a network calendar or contacts account that is asking for the password, e.g. you have an outlook calendar or contacts syncing with TB. If that's not the case and you still can't send, try adding the account to a new profile and see if it works. Help/Troubleshooting Info, about:profiles. The current profile is unaffected, and if the new one works, data can be transferred from the old to the new. If you only have the one account with OAuth2 in the new profile, I can't see how the mistaken prompt can appear.

ఉపయోగపడిందా?

ఒక ప్రశ్న అడగండి

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.