Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

when looking at web site like sky news goes to page then goes blank and has :transferring data from ads.creative-serving.com... gets stuck

  • 10 ప్రత్యుత్తరాలు
  • 5 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 2 వీక్షణలు
  • చివరి సమాధానమిచ్చినది AnonymousUser

more options

when looking at web site like sky news or a story the tab goes to the page then goes blank and has :transferring data from ads.creative-serving.com... and gets stuck.

URL of affected sites

http://http://news.sky.com/skynews

when looking at web site like sky news or a story the tab goes to the page then goes blank and has :transferring data from ads.creative-serving.com... and gets stuck. == URL of affected sites == http://http://news.sky.com/skynews

ప్రత్యుత్తరాలన్నీ (10)

more options

http://www.topgear.com/uk/car-chooser-launch

page goes blank and gets stuck :transferring data from ads.creative-serving.com... .

firefox version 3.6.3 windows 7

more options

I am having the same problem at

http://www.sky.com http://www.digitalspy.co.uk/forums/

it is not all sites though

facebook, google, and msn are fine.

Windows 7 Ultimate 64 - Firefox 3.6.3

more options

Windows XP, version 3.6.3

www.latimes.com but not with all pages

more options

Please fix this. Who are these people?

more options

http://www.football365.com

Same problem as described above.

Windos7 64x Professional

Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3

more options

Nightmare, i have to hit the stop button before sky can get to the add page. Sky News home page is ok, any sub pages have the same problem as above.

FireFox 3.6.3 on Solaris 10 Sparc

more options

Same problem. Firefox 3.6.3 - Mac OSX - LA Times & Slate.com

more options

Hi everyone.

There is a simple solution to this, and it blocks the ad in addition :) Please note that it isn't a fix for the actual problem, but is a nice workaround.

Go to c:\windows\system32 (change your path and/or drive letter if necessary), right click on notepad.exe and select 'run as administrator', clicking on 'Yes' on the resulting prompt.

Then click on file - open and browse to c:\windows\system32\drivers\etc, change the file type to 'All files' and open the 'hosts' file.

Underneath all the lines with # entries, put in the following entry:

127.0.0.1 ads.creative-serving.com

Then save the file.

From this point on, windows will ignore any sites which attempt to load ad content from that ad server and will fix the white screen issue.

Enjoy!

Greg

more options

Greg Williams - Can't locate the 'hosts' file in this location. Should it be there? I've had a virus of late I performed a system restore, but this could be a sign its back?

Rgds

Steve H

more options

Hi there,

If you're in Notepad and can't see the file then you probably still need to set the open dialog to look for 'all files' instead of just text files.

There is a drop down menu in the lower right of the dialog window where you can select all files.

The hosts file should definitely be there. I don't know personally of a virus that removes it.

Regards,

Greg