We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

ఈ థ్రెడ్ ఆర్కైవ్ చేయడం జరిగినది. మీకు సహాయం అవసరం ఉంటే, దయచేసి ఒక కొత్త ప్రశ్న అడగండి.

Why does update to Firefox 3.6.3 not uninstall 3.6.2?

  • 2 ప్రత్యుత్తరాలు
  • 1 ఈ సమస్య కలిగినది
  • 1 వీక్షణ
  • చివరి సమాధానమిచ్చినది cor-el

AnonymousUser
AnonymousUser
more options

Manually used Help | Check for Updates, and "Software Updates" window to download and install Firefox 3.6.3 over 3.6.2.

After 3.6.3 was installed, Windows XP "Add or Remove Programs" window lists both "Mozilla Firefox (3.6.2)" and "Mozilla Firefox (3.6.3)" as being installed.

Why didn't the installer for 3.6.3 uninstall 3.6.2?

Can 3.6.2 be uninstalled manually now, after installation of 3.6.3, or does 3.6.2 need to remain because some of its components are used by 3.6.3?

Should 3.6.2 have been uninstalled, and then use "Firefox Setup 3.6.3.exe" to install 3.6.3?

Thank you.

Manually used Help | Check for Updates, and "Software Updates" window to download and install Firefox 3.6.3 over 3.6.2. After 3.6.3 was installed, Windows XP "Add or Remove Programs" window lists both "Mozilla Firefox (3.6.2)" and "Mozilla Firefox (3.6.3)" as being installed. Why didn't the installer for 3.6.3 uninstall 3.6.2? Can 3.6.2 be uninstalled manually now, after installation of 3.6.3, or does 3.6.2 need to remain because some of its components are used by 3.6.3? Should 3.6.2 have been uninstalled, and then use "Firefox Setup 3.6.3.exe" to install 3.6.3? Thank you.

ప్రత్యుత్తరాలన్నీ (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is most likely only the entry in Add and Remove Programs that has been left by the updater, but the files have been updated to the new version. If you would uninstall that older version then you will uninstall that new (3.6.3) version.

AnonymousUser
AnonymousUser ప్రశ్న యజమాని
more options

Thank you for your reply.

You were correct. The entry for 3.6.2 in "Add or Remove Programs" was left behind by 3.6.3's installer.

Revo Uninstaller 1.88 showed only "3.6.2" installed, not both it and 3.6.3 as in the "Add or Remove Programs" window.

Using "Add or Remove Programs" to uninstall "3.6.2" removed 3.6.3 and the "3.6.2" entry, but still listed 3.6.3 as being installed after it was actually uninstalled.

Removing the erroneous 3.6.3 entry in "Add or Remove Programs" and doing a full installation using "Firefox Setup 3.6.3.exe" cleaned everything up.