This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

When I click to download Firefox update, as strongly recommended, Firefox tries to connect to update server but nothing happens, even if left all day. Firefox works fine otherwise, no problems.

  • 4 ప్రత్యుత్తరాలు
  • 61 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 1 వీక్షణ
  • చివరి సమాధానమిచ్చినది benniejane

more options

When link is clicked on, a grey box appears titled "Downloading Update" Beneath it says "Downloading the update..." Then, a continuous grey "barber's pole" for the timing/downloading. Underneath it says "Connecting to the update server...", but it never does connect, so download never starts.

When link is clicked on, a grey box appears titled "Downloading Update" Beneath it says "Downloading the update..." Then, a continuous grey "barber's pole" for the timing/downloading. Underneath it says "Connecting to the update server...", but it never does connect, so download never starts.

ప్రత్యుత్తరాలన్నీ (4)

more options

any answers on this? its a rather annoying issue

more options

Yours is the first response I've had, so no answers to the question yet.

more options

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

more options

Great, it really was that simple. I was terrified of losing all my bookmarks, passwords and add-ons, but everything was there when I opened up with the new Firefox. (PS I am on a Mac). By coincidence, yesterday, I also updated my PC laptop to Firefox 4 and, though it said one of my webmaster add-ons was incompatible, it automatically did a search and simply updated it and everything is fine on that too. So I urge everyone with this problem, just chuck the old one, if it won't update, and get the new one!